Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Crystal Robinson

Oakwood,GA

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Authorized to work in the US for any employer

Work History

Quality Assurance Analyst

O'Reilly Distribution Center
Buford , GA
11.2024 - Current
  • Reported progress, test metrics and results to project stakeholders.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Built automated test scripts to handle repetitive software testing work.
  • Documented testing procedures for developers and future testing use.

Shipping Clerk/Orderfilling

Walmart fulfillment center
Braselton, GA
03.2022 - 07.2024
  • Opening and closing trailers, Back filling trailers, Aduit trailers, Making sure loaders Scan masters and do cut off scan ,Making sure I get the BOL for the trailers, force loading ,I'm certified RC AND CLAMP ,I'm also a orderfiller picking orders using Center rider and RF Scanner ,making sure all orders are drop off at correct doors
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Break stocker/ Material handler

Ace Hardware RSC
Gainesville, GA
04.2016 - 10.2018
  • Stocking, Plugging and Purging
  • Meet and exceeded quality and productivity standers
  • Help with training new employees
  • Volunteer to work extra days or hours when needed
  • Training on center rider and stand up forklift
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Picked and packed order items.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Recorded daily activities for inventory control.

Picker/Packer, Order filler

Walgreens Distributions Center
Pendergrass, GA
06.2015 - 03.2016
  • Responsible for picking orders for the retail stores
  • Stripped trailers, sorted RGA's and damaged returns
  • Meet and exceeded quality and productivity standers
  • Assistance manager cheeseburger bobby's

Assistant Manager

Cheesebuger bobby's
Flowery Branch, GA
01.2009 - 03.2014
  • Carefully interviewed, selected, trained and supervised staff
  • Greeted customers and provided excellent customer service
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Prepared all food orders within a 2-3 minutes' time frame
  • Handled currency and credit transactions quickly and accurately
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
  • Performed all position responsibilities accurately and in a timely manner
  • Reported to each shift on time and ready to work
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Assistant Manager

McDonald's
Newnan, GA
05.2004 - 01.2009
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Weighed, measured and mixed ingredients according to recipes or personal judgment.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Cook/cashier

Western Sizzlin Steakhouse
Gainesville, MI
01.2000 - 04.2004
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Maintained cleanliness and organization of line workstations.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Distributed food to service staff for prompt delivery to customers.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Overview

26
26
years of professional experience
1
1
Certification

Education

High School Diploma -

Johnson High School
Gainesville, GA
05.2004

Skills

  • Manufacturing (2 years)
  • Additional Information
  • SKILLS
  • Staff scheduling
  • Strong work ethic
  • Passion for customer satisfaction
  • Able to handle food products frequently
  • Food preparation experience
  • Knowledge of inventory practices
  • Knowledge of standard portion sizes and recipes
  • Management and leadership experience
  • Neat and clean in appearance
  • On time and reliable
  • Excellent multi-tasker
  • Energetic, friendly and enthusiastic
  • Schedule flexibility
  • Service-oriented team player
  • Strong time management skills
  • Weekend availability
  • Opening and closing procedures
  • Safe Food Handling
  • Equipment Cleaning and Maintenance
  • Portion Control
  • Proper Food Storage
  • Temperature Monitoring
  • Kitchen Station Restocking
  • Weighing and Measuring
  • ServSafe Certification
  • Multitasking
  • Productivity and Efficiency
  • Cleaning and Sanitizing
  • Cooking Procedures

Certification

CLOSING (8 years) ENERGETIC (10+ years) EXCELLENT MULTI-TASKER (10+ years) INVENTORY (Less than 1 year) MULTI-TASKER (Less than 1 year) Restaurant Management (10+ years) Order Picking (5 years) Food Handling (10+ years) Warehouse Experience (5 years) Materials Handling (2 years) Food Preparation (10+ years) RF Scanner (5 years) Pallet Jack (5 years) Shipping & Receiving (1 year) Kitchen Experience (10+ years) Forklift (Less than 1 year) Packaging (2 years)

Timeline

Quality Assurance Analyst

O'Reilly Distribution Center
11.2024 - Current

Shipping Clerk/Orderfilling

Walmart fulfillment center
03.2022 - 07.2024

Break stocker/ Material handler

Ace Hardware RSC
04.2016 - 10.2018

Picker/Packer, Order filler

Walgreens Distributions Center
06.2015 - 03.2016

Assistant Manager

Cheesebuger bobby's
01.2009 - 03.2014

Assistant Manager

McDonald's
05.2004 - 01.2009

Cook/cashier

Western Sizzlin Steakhouse
01.2000 - 04.2004

High School Diploma -

Johnson High School

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Crystal Robinson