DaMonica Wall
Raeford,NC
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
Garner, NC
01.2022 - 12.2023
- Performed all warehouse laborer duties including stowing, picking, packing, and maintaining a clean area.
- Consistently maintained picking/packing speeds in the 95th percentile.
- Picked all orders with 100% accuracy despite high speeds.
- Maintained a clean work area, meeting 98% of inspection requirements.
- Receive and prepare inventory for delivery.
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
- View prompts on screens and follow directions for some tasks.
- Build, wrap, sort, and transport pallets and packages.
- Lift up to 49 pounds. Stand, walk, push, pull, squat, bend, and reach during shifts.
- Use carts, dollies, and other gear to move items around.
Customer Service Representative- Remote
Randstad
Winston-Salem, NC
10.2020 - 11.2021
- Interact with customers via email or phone to address inquiries, resolve issues, and provide information about our products or services.
- Identify customer needs and concerns, and proactively find solutions to meet their requirements. Exhibit clear and professional written and verbal communication, maintaining a friendly and empathetic tone in all interactions.
- Develop a strong understanding of our company's offerings to provide accurate and helpful assistance to customers. Assist customers with technical issues or troubleshooting, guiding them through common problems.
- Effectively manage multiple customer inquiries while meeting response time expectations. Educate customers on product features and benefits. Stay updated on product changes, process updates, and industry trends to adapt to evolving customer needs.
92A Automated Logistical Specialist
Active Duty Army
Oklahoma City, OK
06.2020 - 10.2020
- I am a dedicated and motivated individual who was released from basic training due to a training-related injury
Education
Diploma
Seventy-First High School
Fayetteville, NC07-2018
Business Administration
Wake Technical Community College
Raleigh, NCSkills
- Shipping and Receiving
- Inventory Counting
- Product Verification
- Active Listening
- Problem Solving
- Customer service
- Technical Skills
- Warehousing
- Packing
- Order Picking
- Stowing
- Pallet Jack
- Teamwork
- Accuracy
- Packing
- Pallet Jack Operation
- Safety Skills
- Honest
- Reliable
- Good Communication Skill
Timeline
Warehouse Associate
Amazon
01.2022 - 12.2023
Customer Service Representative- Remote
Randstad
10.2020 - 11.2021
92A Automated Logistical Specialist
Active Duty Army
06.2020 - 10.2020
Diploma
Seventy-First High School
Business Administration
Wake Technical Community College