Damonique Levy
Charlotte,NC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise while demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Appointment Setter
Charlotte Renewables
03.2026 - Current
- Scheduled appointments and managed calendars for client consultations.
- Enhanced customer engagement through effective communication and relationship-building techniques.
- Utilized CRM software to track leads and maintain accurate client records.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Screened potential customers to determine interest and requirements for products and services of company.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Tier 1 Technical Support
Conduent
03.2019 - 01.2021
- Troubleshoot a range of technical issues on IOS operating Systems and assist customers in reaching the proper departments for support and business matters.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Concentrix (Onstar)
01.2019 - 03.2019
- Answer inbound calls from Onstar members providing an array of services from emergency to remote access control.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed escalated customer issues, employing effective problem-solving techniques to achieve resolution.
- Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-up actions.
Cashier
Panera Bread
07.2018 - 01.2019
- Work front of the house as well as drive thru
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special dietary needs.
Independent Contractor (Alumni Liaison for NCDSS and the General Assembly)
S.A.Y.S.O Inc.
06.2016 - 06.2018
- Advocate in communities statewide, work events, and communicate concerns of foster youth to lawmakers and HR departments
- Streamlined communication processes between departments, enhancing collaboration and project outcomes.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
Passenger Service Assistant
Prospect Airport Services
05.2017 - 10.2017
- Assisted passengers with check-in procedures, ensuring smooth transitions through airport processes.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Assisted elderly/minor passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
Political Canvasser
Terra Strategies
09.2016 - 11.2016
- Engaged voters through door-to-door canvassing in Charlotte, enhancing public awareness of key issues for the 2016 General Election and local election for governer.
- Developed and maintained relationships with local organizations to strengthen coalition building efforts.
- Implemented data tracking systems for canvassing efforts, ensuring accurate reporting and follow-up processes.
Cashier
Ameripark Business Valet
02.2015 - 11.2015
- Collaborated with team members to ensure timely service during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Resolved customer inquiries and complaints promptly, fostering positive experiences.
- Assisted in inventory management, contributing to reduction in inventory discrepancies.
Administrative Assistant
Police Athletic League
06.2011 - 08.2011
- Assisting coordinators with summer program, tutoring, answering phone calls, and making copies
- Collaborated with law enforcement personnel to facilitate program development aligned with community needs.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
BA - Political Science
University of North Carolina At Charlotte
Charlotte, NC05-2017
High School Diploma - undefined
Midway High School
Newton Grove, NC06-2012
High School Diploma - undefined
Triton High School
Erwin, NC06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Calm under pressure
Accomplishments
- Selected to be a Senate Page for the NC General Assembly (2012)
- Held a drive for supplies for The Beacon Mission homeless shelter and collected over 400+ toiletries (2012)
- Board of Directors Member S.A.Y.S.O (2010–2013)
- Treasurer of BOD (2011–2013)
- Alumni Liaison for S.A.Y.S.O. (2016)
- Special Projects (2017)
- WSOC-TV Special On Foster Youth with Brittany Johnson (2018)
- Established a S.A.Y.S.O chapter in Rutherford, NC (2017)
- Worked in tandem with SAYSO Inc. and the NC Legislature to get two laws passed (N.C. Gen. Stat. § 108A-48) & (H.R. 4980) (2014–2017)
- Top 10 appointment Setting Representative in the Nation (May 2026)
Timeline
Appointment Setter
Charlotte Renewables
03.2026 - Current
Tier 1 Technical Support
Conduent
03.2019 - 01.2021
Customer Service Representative
Concentrix (Onstar)
01.2019 - 03.2019
Cashier
Panera Bread
07.2018 - 01.2019
Passenger Service Assistant
Prospect Airport Services
05.2017 - 10.2017
Political Canvasser
Terra Strategies
09.2016 - 11.2016
Independent Contractor (Alumni Liaison for NCDSS and the General Assembly)
S.A.Y.S.O Inc.
06.2016 - 06.2018
Cashier
Ameripark Business Valet
02.2015 - 11.2015
Administrative Assistant
Police Athletic League
06.2011 - 08.2011
High School Diploma - undefined
Triton High School
High School Diploma - undefined
Midway High School
BA - Political Science
University of North Carolina At Charlotte