Willa Rice
Van Wert
Summary
Dynamic professional with experience as an Appointment Setter at American Income Life Insurance Company, excelling in relationship building and problem-solving. Proven ability to adapt communication strategies and utilize Salesforce CRM to enhance client engagement. Recognized for a positive attitude and dedication to achieving goals while maintaining high standards of service. Managed to work while finishing up classes at Ohio University to pursue my goal in Hearing, Speech, and Language Sciences.
Overview
2
2
years of professional experience
Work History
Appointment Setter
American Income Life Insurance Company
12.2024 - Current
- Conducted outbound calls to schedule appointments with potential clients.
- Collaborated with sales team to ensure seamless appointment scheduling process.
- Maintained accurate records of appointments and follow-up communications.
- Adapted communication strategies to meet diverse client needs and preferences.
- Developed rapport with clients, enhancing customer experience during initial contact.
- Answered phone calls and answered questions from potential customers.
Food Packer
AVI Foodsystems
06.2024 - 08.2024
- Operated packaging machinery to efficiently seal and label products.
- Ensured compliance with safety standards during packing processes.
- Inspected products for quality assurance before packaging.
- Assisted in training new staff on packing procedures and safety protocols.
- Collaborated with team members to streamline packing workflows.
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
Education
Bachelor of Science - Hearing, Speech, And Language Sciences
Ohio Univeristy
Athens, OH05-2026
Skills
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- Empathy and patience
- Outgoing and friendly
- Goal oriented
- Problem-solving
- Relationship building
- Critical thinking
- Hard working
Timeline
Appointment Setter
American Income Life Insurance Company
12.2024 - Current
Food Packer
AVI Foodsystems
06.2024 - 08.2024
Bachelor of Science - Hearing, Speech, And Language Sciences
Ohio Univeristy