D’Amonte Finley
Silver Spring,MD
Summary
Skilled with a progressive attitude and desire to deliver an exceptional experience in all areas of the work force. Focused on setting high expectations and raising service standards. Seeking to advance professionally in an expanding field.
Overview
10
10
years of professional experience
3
3
Certification
Work History
CDL Tanker Driver
Robert's Oxygen
10.2021 - Current
- Worked 3 different job details.(Warehouse, Field, Corporate)
- Supported customer service objectives by staying in communication with dispatch and independently resolving common concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Maintained clean driving record, adhering to state laws and safety standards.
- Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
- Transported high value cargo with zero loss.
- Handled Hazardous material with proficiency.
- Updated account information to maintain customer records.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Driver
Rapid Response Delivery Inc
10.2019 - 10.2021
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Adhering to all vehicle maintenance and transportation guidelines
- Providing excellent customer service with a smile
Training Manager
Kaldi’s Social House
05.2017 - 11.2019
- Performed checkouts of Servers/Bar tenders
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Completed physical inventory counts each month.
Server Trainer
Not Your Average Joes
11.2016 - 06.2017
- Manage small and large Catering Orders
- Lead Classroom sessions/Menu Memorization Training
- Training new employees on basic restaurant knowledge, excellent customer service, company mission, policies, and server etiquette
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Analyzed and evaluated training effectiveness and program outcomes.
Cashier/Trainer
Nando’s Peri
06.2014 - 11.2016
- Prepared new hires for employment
- Conducted Team Building exercises
- Organized Training exercises
- Developed and Lead Staff outings
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
Education
Communications
Montgomery College
Rockville, MDCommunications
University of Maryland - University College
Hyattsville, MDSkills
- Scheduling
- Inventory Management
- Staff Training
- Strong Leader
- Detail-Oriented
- Employee-Relations
- Customer Service
- High stress environment experience
Certification
- CDL Class B License
- Hazmat endorsement
- CPR
Timeline
CDL Tanker Driver
Robert's Oxygen
10.2021 - Current
Driver
Rapid Response Delivery Inc
10.2019 - 10.2021
Training Manager
Kaldi’s Social House
05.2017 - 11.2019
Server Trainer
Not Your Average Joes
11.2016 - 06.2017
Cashier/Trainer
Nando’s Peri
06.2014 - 11.2016
Communications
Montgomery College
Communications
University of Maryland - University College
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