Dan Bailey
Senoia,GA
Summary
Field Service Engineer 24-year background performing Computer repairs, installations and troubleshooting. Maintain Top Secret Clearance with SCI for 18 years. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services on all Dell/EMC equipment.
Overview
25
25
years of professional experience
Work History
Senior Field Engineer
Dell/EMC
05.2015 - Current
- Coordinated activities with Customers, Professional Services, and Sales team to ensure all needs are met for successful installs, migrations and upgrades.
- Resolved customer situations, account management, pre-installation site planning for upgrades and repairs.
- Performed multi-million-dollar installations, upgrades, preventative and remedial maintenance of Dell/EMC equipment at customer locations to include most all Fortune 500 companies in Atlanta.
Senior Account Service Representative
EMC
02.2009 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manage over 20 service requests daily for a given account/set of accounts; ensuring requests are on track, driven to closure, and meeting customer expectations.
- Lead technical and management conference calls, providing status updates to customer, Customer Service management and the Sales team.
- Manage weekly service change activities, including modifications related to customer requests, product upgrades and hardware installation.
Field Service Engineer
EMC
06.1998 - 02.2009
- Performed onsite installation, modification and maintenance of systems and equipment.
- Scheduled service calls according to customer location and urgency.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies with hardware/software.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Education
Proven Professional -
EMC
Hopkinton, MA03.2015
Associate in Engineering Technology - Electronic Engineer
DeVry University
Decatur, GA05.1998
Skills
- Install Dell/EMC equipment
- Maintain, Repair Server/Storage equipment
- Customer Service Management
- Upgrade Computer Hardware/Software
Timeline
Senior Field Engineer
Dell/EMC
05.2015 - Current
Senior Account Service Representative
EMC
02.2009 - 05.2015
Field Service Engineer
EMC
06.1998 - 02.2009
Proven Professional -
EMC
Associate in Engineering Technology - Electronic Engineer
DeVry University
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