MARK PHARES
Evans,CO
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
9
9
years of professional experience
Work History
Senior Field Engineer
Worldwide Technology Intl
01.2020 - Current
- Responsible for troubleshooting and hardware replacement of desktop and server components on-site at multiple different company sites
- On-site Desktop and Server Installation/Maintenance
- Desktop Computer Assembly
- Data Migration
- Desktop, Laptop and Server Imaging
- Multiple full rack installations of Dell PowerEdge servers for JP Morgan and Walmart hardware refreshes.
IT Field Support Technician
Worldwide Technology Intl
01.2019 - 01.2020
- Promotion to Senior Field Engineer due to outstanding customer service and exceeding performance.
- Restored data on computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
Deployment Technician
Converge One
Ontario, CA
2018.01 - 2019.01
- Responsible for deployment of Desktop / Laptop hardware, Network Equipment, and servers for multiple customer sites
- PC Assembly & Disassembly
- Data Back Up & Recovery
- Chromebook Imaging/Repair
- Setup IT infrastructure for the Los Angeles Superior Court which included deployment of Workstations, Wi-Fi Access points and Network switches.
IT Help Desk
World Wide Investigations
La Cañada Flintridge, CA
01.2015 - 01.2018
- Responsible for providing on-site and remote IT support for 32 employees with computer systems in a Windows environment, LAN, Wi-Fi, Software, Mobile Devices and VoIP phone systems
- Software Support with Microsoft Office products and proprietary Insurance Adjusting software
- Setup of new hire systems, laptop / desktop imaging and deployment
- Assisted with migration from Windows 7 to Windows 10 for all laptop and desktop workstations in the company.
Education
Bachelor's Degree - Sociology
Cal State University
Northridge, CASkills
- Software Experience:
- Windows 10, iOS 15, and Linux Mint, VCA (Virtual Claims Adjuster), Microsoft Office
- Certificates: Dell (OEM, Server, and PC), HP (OEM, Server, and PC), and Lenovo (OEM, Server, and PC)
- Team Support
- Help Desk
- Computer System Diagnostics Software
Timeline
Senior Field Engineer
Worldwide Technology Intl
01.2020 - Current
IT Field Support Technician
Worldwide Technology Intl
01.2019 - 01.2020
Deployment Technician
Converge One
2018.01 - 2019.01
IT Help Desk
World Wide Investigations
01.2015 - 01.2018
Bachelor's Degree - Sociology
Cal State University
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