Produced company guidelines for maintaining legal and best practice standards within the organization.
Developed and implemented compliance training programs for employees across various departments.
Maintained accurate records of compliance activities, inspections, and audit findings for reporting purposes.
Ensured compliance with industry regulations by conducting regular audits and assessments.
Monitored, developed, and upgraded business documents to align with state and federal compliance requirements.
Addressed customer legal complaints made to enforcement agencies.
Monitored emerging regulatory trends to anticipate potential impacts on the organization's operations.
Regularly interacted with the legal advisory offices of local trade organizations to keep compliance guidelines on the cutting edge.
Maintained a positive relationship with regulators through proactive engagement and timely responses to inquiries.
Customer Relations Manager
First Texas Honda
Austin, TX
2022 - 2024
Worked with exclusively unhappy customers.
Listened to and identified with their issue.
Offered a unique plan to address their specific needs.
Provided regular follow up until the customer was satisfied with the result.
Finance Manager
Johnson Brothers Ford
Temple, TX
2020 - 2022
Helped customers decide on the best way to pay for their automotive purchase.
Submitted loan applications and worked with lenders to find the best option for the customer.
Offered protection products.
Completed loan and purchased documents.
Finance Manager
College Station Ford
College Station, TX
2017 - 2020
Finance Director
Mercedes Benz of Austin
Austin, TX
02.2004 - 04.2017
Managed a team of people that provided automotive loans, and offered automotive protection products.
Attended several automotive compliance courses.
Offered ongoing compliance training to my team.
Updated our loan documents and deal worksheets to meet compliance standards.
Created and wrote the federally required Buyer's Guide, Privacy Notice, and the Buyer's Order which were each used by the corporation as a whole for about ten years.
Was regularly asked by the corporate internal auditor if specific plans were compliant, and what changes were needed to be compliant.
Education
Bachelor of Arts - Marketing
The University of Texas At Austin
Austin, Texas
Certified -
The Association of Finance And Insurance Professionals
Compliance Officer Certification -
Automotive Compliance Education
01-2022
Skills
Certified Compliance Officer
Offer compliance training
Internal auditing
Document reviews
Information security
Conducting investigations
Information gathering
Data evaluation
Regulatory requirements
Document analysis
Compliance initiatives
Compliance reporting
Legislative monitoring
Creating compliance policy
Risk management?
Teamwork and collaboration
Problem-solving
Attention to detail
Relationship building
Conflict resolution
Timeline
Compliance Manager
Continental Automotive Group
03.2024 - 03.2026
Finance Director
Mercedes Benz of Austin
02.2004 - 04.2017
Customer Relations Manager
First Texas Honda
2022 - 2024
Finance Manager
Johnson Brothers Ford
2020 - 2022
Finance Manager
College Station Ford
2017 - 2020
Bachelor of Arts - Marketing
The University of Texas At Austin
Certified -
The Association of Finance And Insurance Professionals
KYC Underwriting Team member (Product Development) at Indiaideas.com LimitedKYC Underwriting Team member (Product Development) at Indiaideas.com Limited