Dan Brown
Fridley,MN
Summary
Dynamic kitchen manager with a proven track record at Tasty Pizza, excelling in operations management and team leadership. Enhanced customer satisfaction through exceptional service and streamlined workflows, achieving a significant boost in efficiency. Skilled in staff training and conflict resolution, fostering a positive and productive work environment.
Overview
27
27
years of professional experience
Work History
Manager/Cook Manager
Tasty Pizza - Hangar 45
1998.07 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised kitchen staff to ensure efficient food preparation and service delivery.
- Trained new team members on food safety standards and operational procedures.
- Monitored food quality and presentation standards, ensuring compliance with health regulations.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Pitched in to work line during busy periods or in place of sick employees.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Cook
Buffalo Wild Wings
2005.03 - 2012.07
- Managed kitchen operations, ensuring efficient workflow and timely service.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
General's
Columbia Heights High School
Columbia Heights, MN 1998-09
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Conflict resolution
- Work prioritization
- Teamwork and collaboration
- Problem resolution
- Positive attitude
- Attention to detail
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Staff training
- Operations management
Languages
Spanish
Limited Working
Timeline
Cook
Buffalo Wild Wings
2005.03 - 2012.07
Manager/Cook Manager
Tasty Pizza - Hangar 45
1998.07 - Current
General's
Columbia Heights High School