Dan Chen
Cookeville,TN
Summary
Detail-oriented recent graduate proficient in research and technical analysis, demonstrating strong problem-solving abilities. Quick learner capable of adapting to new concepts and technologies efficiently. Aiming to leverage skills in a dynamic environment to drive innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
China Wok
Cookeville, USA
01.2019 - Current
- Provided leadership during times of organizational change or crisis situations.
- Customer Service Excellence: Delivered exceptional customer service by resolving customer complaints, addressing concerns, and ensuring all guests received a timely and high-quality dining experience
- Sales & Marketing: Increased sales by nearly 30% through promotional campaigns, and improving customer retention, resulting in higher guest satisfaction and repeat business
cashier/sales associate
Cracker Barrel
Murfreesboro, USA
01.2017 - 01.2018
- Customer Service: Greet the customer and ensure they have a positive experience in both dining and shopping areas
- Cash Dutie: Quickly handle each transaction in a fast pace environment
- Team collaboration: Working as a team, resolve customer concern and ensure a smooth operation
Education
Bachelor - Accounting
Tennessee Tech. University
01.2023
Skills
- QuickBooks Certification
- Precision in Tasks
- Essential Software Navigation
- Collaborative Teamwork
- Flexibility in Task Management
- Sales techniques
- Relationship building
- Strategic Business Planning
Languages
English
Professional
Chinese (Mandarin)
Professional
Certification
- QuickBooks Online Certification
- Intuit Bookkeeping Certification
Timeline
Manager
China Wok
01.2019 - Current
cashier/sales associate
Cracker Barrel
01.2017 - 01.2018
- QuickBooks Online Certification
- Intuit Bookkeeping Certification
Bachelor - Accounting
Tennessee Tech. University
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