Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Dan Dunne

Software Developer
Lakewood,OH

Summary

Determined Scrum Master adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Looking to make the jump into software development and start a career in Dev. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Scrum Master/Project Manager

B3 Group
Herndon, VA
01.2022 - Current
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Digital Services Specialist II

KeyBank
Brooklyn, OH
02.2019 - 06.2021
  • Set and managed expectations with clients concerning implementation and launch processes and level of services to be provided.
  • Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts.
  • Assisted customers with technical support inquiries.
  • Explained diagnostic findings to customers and outlined repair or service options.

Assistant Manager

Only In Clev
Cleveland, OH
07.2017 - 06.2018
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assistant Manager

GameStop
Westlake, OH
09.2014 - 02.2018
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

MC2 STEM
Cleveland, OH

Certification - Full Stack Web Development

Case Western Reserve University
Cleveland, OH
01.2021 - 11.2021

Skills

Advanced problem solving

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Timeline

Scrum Master/Project Manager

B3 Group
01.2022 - Current

Certification - Full Stack Web Development

Case Western Reserve University
01.2021 - 11.2021

Digital Services Specialist II

KeyBank
02.2019 - 06.2021

Assistant Manager

Only In Clev
07.2017 - 06.2018

Assistant Manager

GameStop
09.2014 - 02.2018

High School Diploma -

MC2 STEM

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Dan DunneSoftware Developer