Modupe Gbadebo
Professional Scrum Master
Park Forest,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Scrum Master/Project Manager
Millipore
06.2021 - 03.2022
- Engage and motivate teams toward a common goal
- Liasing between developers and project stakeholders, fostering quality communication between engineering disciplines
- Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
- Facilitate daily scrums, stand- ups, and meetings
- Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication
- Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
- Use key Scrum metrics to help deliver committed work
- Set and runs effective recurring status meetings with the product, portfolio and delivery managers
- Works efficiently with Product Owner to define project scope and objectives
- Works effectively with others to remove delivery road blocks
Health Information Manager
Keys Medical Staffing
01.2018 - 05.2021
- Prepared for HIPPA reviews to ensure required brochures and pamphlets were available to patients
- Organized, updated, and painted patient charts
- Maintained security, logged patients medical history, vital statistics, examinations, and tests in medical records
- Cooperated with insurances to resolve billing issues
- Coordinate with physicians and healthcare providers to ensure records are accurate
- Aquired, analyzed and protected Digital and traditional medical information vital to providing quality patient care
- Answered patients concerns
Customer Service Representative
Integrated Respiratory Solutions
05.2017 - 12.2017
- Answered customer telephone calls regarding existing account
- Promptly responded to general inquiries from members, staff, and clients via telephone
- Cross-trained and provided back-up for other customer service representatives when needed
- Responded to questions and concerns about service, and escalate calls appropriately
- Improved Customer satisfaction through expert resolution of conflicts, issues, and concerns
Intern
Brookdale University Hospital and Medical Center
05.2016 - 05.2017
- Assisted in developing and implementing patient experience initiatives to ensure that hospital’s culture supports the delivery of exceptional care and service
- Conducted daily rounds in targeted areas to ensure compliance with corporate policy and patient satisfaction
- Worked closely with Patient Experience Director
- Aggregated and trended patient feedback to identify opportunities for process improvement in patient satisfaction
- Tactfully address clinical and administrative staff, families and associates with differing abilities, opinions, and personalities to resolve issues and ensure an exceptional patient experience
- Assisting patients with concerns or questions and directing them to the appropriate individuals for assistance
- Aggregate data logged from patient rounding for analysis in Microsoft Excel and Access
- Aggregate, analyze, and optimize HCAHPS data for the use in patient satisfaction monitoring and improvement
- Identify opportunities for patient experience improvement through rounding, interviews, discussions and observations
- Assist in the evaluation and analysis of the Nurse’s stations and patient care area
LPN
02.2015 - 05.2016
- Provided supervision, planning of care, and providing safety for residents
- Assisted RNs and MDs with treatments, therapies and interventions to improve mobility, social/cognitive skills, respiratory functions and cardiovascular health
- Assessed, monitored and documented patient progress, symptoms and vital signs on each visit
- Educated resident and their families on the safe treatment of injuries, illnesses and conditions
- Assisted residents with medication administration as prescribed by the physician
- Provided wound care, tube feedings, respiratory treatments and assessments, glucose and blood pressure monitoring
- Performed patient Bathing and hygiene assistance
LPN
Monmouth Nursing Home
10.2013 - 02.2015
- Provided prescribed medical treatment and personal care services to the ill, injured, convalescent and handicapped persons
- Prepared and examined food trays for prescribed diet
- Medication administration via PO, GT, and injection
- Provided wound and trach care treatment as prescribed by physician
- Maintenance of sterile field and ensure safety precautions for staff and residents
Home Health Aide
AllHealth
05.2010 - 08.2013
- Assisted patients with daily activities including light housekeeping
- Provided transportation to and from medical appointments
- Ensured that daily meals were prepared in accordance with patient dietary restrictions, assisting with feedings, safety/ fall precautions, and maintenance of a clean environment.
Volunteer
Staten Island University Hospital
03.2011 - 06.2011
- Shadowed and observed daily tasks of Nurses and physicians in the pediatrics and oncology department
- Provided comfort and care for patients, full-filling patient’s requests thus increasing patient experience
Education
Licensed Practical Nurse -
Curtis High School
06.2011 - 06.2011
B.S - Health Science
Western Illinois University
05.2016 - 05.2016
Skills
Project planning and development
Advanced problem solving
Strategic planning
Expense reports
Procedure development
Mergers and acquisitions knowledge
Staff Management
Commercial construction
Contract Management
Team Bonding
Residential construction
Performance Evaluations
Microsoft Active Directory
Construction management
Project Management
Remote access software
Certification
CPR
Timeline
CPR
03-2022
Scrum Master/Project Manager
Millipore
06.2021 - 03.2022
Professional Scrum Master
03-2021
Health Information Manager
Keys Medical Staffing
01.2018 - 05.2021
Mandated Reporter
06-2017
Customer Service Representative
Integrated Respiratory Solutions
05.2017 - 12.2017
B.S - Health Science
Western Illinois University
05.2016 - 05.2016
Intern
Brookdale University Hospital and Medical Center
05.2016 - 05.2017
LPN
02.2015 - 05.2016
LPN
Monmouth Nursing Home
10.2013 - 02.2015
Licensed Practical Nurse -
Curtis High School
06.2011 - 06.2011
Volunteer
Staten Island University Hospital
03.2011 - 06.2011
Home Health Aide
AllHealth
05.2010 - 08.2013