Myriam Sagbohan
Cypress,USA
Summary
Dynamic and results-oriented Scrum Master and Project Manager with over 11 years of experience leading Agile teams in healthcare and financial sectors. Expertise in driving operational efficiency, achieving a 15% reduction in project timelines, and implementing innovative solutions that enhance service delivery. Proven track record of conducting financial analyses to inform strategic decisions and optimize resource allocation. Seeking to leverage my skills in project delivery and budget management to contribute to a forward-thinking organization focused on excellence in healthcare delivery.
Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master/Project Manager
Magellan Health
01.2020 - Current
- Spearheaded Agile teams to successfully deliver projects, enhancing operational efficiency and fostering continuous process improvement
- Managed sprints and backlogs, aligning with business objectives while collaborating with product owners, developers, and stakeholders to ensure timely product development
- Streamlined workflows, achieving a 15% reduction in project completion time through effective prioritization and resource management
- Conducted comprehensive financial analyses and reporting, ensuring project budget alignment and promoting data-driven decision-making
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Led cross-functional teams to successfully complete IT projects.
Financial Analyst
Sysco SBS
07.2016 - 12.2019
- Led variance analysis and financial modeling initiatives, contributing to a 10% increase in operational efficiency by identifying and addressing inefficiencies
- Developed accurate revenue forecasts in collaboration with department heads, optimizing budgets and enhancing cost management
- Automated financial reporting processes, significantly improving reporting accuracy and operational improvements across the organization
- Prepared and presented comprehensive monthly, quarterly, and annual financial reports, including variance analysis and risk assessments
- Strengthened relationships with external partners through timely communication and collaboration.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
Revenue Cycle Specialist
Avalon Memory Care
01.2013 - 07.2016
- Analyzed and optimized revenue cycle processes, resulting in a 20% increase in recovery rates through improved workflows
- Reduced claim rejection rates by 15% through effective refinement of billing and coding processes
- Collaborated with finance and operations teams to ensure accurate financial reporting and adherence to healthcare regulations
- Balanced and reconciled accounts.
- Identified and resolved payment issues between patients and providers.
Customer Service Representative
Walgreens
03.2009 - 12.2012
- Addressed customer inquiries regarding health insurance, wellness programs, and claim statuses, ensuring compliance with HIPAA policies
- Efficiently navigated electronic health records (EHR) to support accurate communication between patients and medical staff
- Resolved customer issues with empathy, consistently achieving high levels of patient satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
BS. -
Economics
BS. -
Healthcare Management
05.2025
Skills
- Excel
- Tableau
- Power BI
- SQL
- Jira
- Trello
- Microsoft Project
- Miro
- AWS S3
- S2
- Lambda
- CloudTrail
- CloudFront
- GitLab
- CPC
- Medical Terminology
- CPT/ICD-10
- Agile Methodologies
- Stakeholder Collaboration
- Process Improvement
- Data Analysis
- Financial Modeling
- Revenue Cycle Optimization
- Financial Forecasting
- Budgeting
- Agile Project Management
- Scrum Mastery
- Stakeholder Management
- Communication
- Product Development
- Operations
- Change Management
- Cross-functional Team Leadership
- Agile Metrics Tracking
- Agile Coaching
- Project Management
- Sprint Planning
- Empathy and Emotional Intelligence
- User Story Creation
Certification
- Certified Revenue Cycle Representative (CRCR)
- AWS Cloud Practitioner
- Google Project Management Certificate
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM I)
- Lean Six Sigma Black Belt
Affiliations
American College of Healthcare Executives (ACHE)
Awardsrecognition
President Select List (Texas Tech University)
Languages
French
Native or Bilingual
Timeline
Scrum Master/Project Manager
Magellan Health
01.2020 - Current
Financial Analyst
Sysco SBS
07.2016 - 12.2019
Revenue Cycle Specialist
Avalon Memory Care
01.2013 - 07.2016
Customer Service Representative
Walgreens
03.2009 - 12.2012
BS. -
Healthcare Management
BS. -
Economics
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