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Open to workWork Type
Full TimeLocation Preference
On-SiteLocation: Beaverton, ORHillsboro, ORTigard, ORSherwood, OR
Open to relocation: No
Open To Work
Dan Wolters
Beaverton,OR
Work Preference
Summary
Experienced operations and team leadership professional with 25+ years managing service operations and operational performance. Proven ability to improve efficiency through structured process optimization and strategic planning. Skilled in staff coaching, talent development, and cross-functional collaboration to strengthen service delivery. Track record of resolving customer complaints, reducing recurring issues, and improving overall business results.
Overview
25
25
years of professional experience
Work History
Operations Manager
OnTrac
Vancouver, Washington
01.2017 - Current
- Safety awareness and development that builds safety into all aspects of the job.
- Successful in reducing turnover by improving team moral and creating a cohesive team that works together.
- Facilitator for customer service concerns and driver complaint resolution.
- Engineered new building operating plan and sortation schemes.
- Successful Vendor negotiation and contract implementations that remain in place today.
- Facility budgetary responsibilities. Planning and executing.
- Human resources responsibilities of interview scheduling, hiring and administrative task.
- Project management including implementing new building route set up and sortation scheme.
- Preload manager 2012-2017.
Internal Operations Supervisor
Regence Blue Cross Blue Shield
Portland, Oregon
01.2010 - 12.2012
- Reduced shipping cost by 39% by developing new internal mail and package shipping practices.
- Negotiated new Vendor model and pricing reducing cost by 8%.
- Built and developed production standards with statistical tracking for Oregon, Idaho and Utah.
- Used for recognition, process improvement and accountability.
- Successfully negotiated outsourcing plans with vendors to eliminate long term lease agreements on costly postage equipment.
Production/Operations Manager
Epiq Systems
Beaverton, Oregon
01.2005 - 12.2008
- Successfully guided all aspects of production services including planning, HR and staff development, resource allocation, quality assurance, and management of a $2 million budget; consistently attained profitability and improved productivity
- Effectively overhauled underperforming department and executed extensive staffing restructure, introduced process improvement utilizing Six Sigma concepts, established cost controls, and managed daily 24x5 operations
- Achieved 42% increase in pieces per hour as Mail Center Manager; further boosted productivity by 27% as Production / Operations manager.
- Reduced overall costs by 18% while improving Six Sigma quality index from 5.3 to 4.3 EPM.
- Formally Poorman-Douglas. A top 5 print and mailer of first- class mail in Beaverton OR, with over 30,000,000 pieces per year.
- Mail Center/Warehouse Manager (1999-2005).
Operations Lead Supervisor
United Parcel Service
Portland, Oregon
01.1979 - 12.1998
- Industrial Engineering Supervisor
- Operations Supervisor
- Package Driver
- Part Time Hub Supervisor
- Part Time Hub Hourly
Education
Business Administration -
Warner Pacific College
Portland, ORPhysical Education / Science -
Portland State University
Portland, ORSkills
- OSHA safety compliance
- Cost control
- Change management
- Process improvement
- Inventory management
- Customer service
- Warehouse operations
- Business analysis
- Project management
- Six Sigma methodologies
- Industrial engineering
- Budget planning
- Production management
- Loss prevention
- ERP systems,
- Strategic planning
- Staff hiring and interviewing
- Onboarding and development
- Coaching and mentoring
- Negotiation skills
- Vendor selection and negotiation
- Logistical planning and oversight
- Written communication
- Verbal communication
- Employee motivation
- Customer relationship management
- Effective communication
- Problem solving
- Expense reporting
- Production scheduling
- Quality assurance
- Team leadership
Phone
cell, 360-635-1170
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Operations Manager
OnTrac
01.2017 - Current
Internal Operations Supervisor
Regence Blue Cross Blue Shield
01.2010 - 12.2012
Production/Operations Manager
Epiq Systems
01.2005 - 12.2008
Operations Lead Supervisor
United Parcel Service
01.1979 - 12.1998
Business Administration -
Warner Pacific College
Physical Education / Science -
Portland State University