Jimmy Le
Riverview,FL
Summary
Theme Park Operations Executive with 20+ years of experience leading large-scale food & beverage, logistics, warehouse distribution, and seasonal event production within high-volume guest environments. Proven record of driving operational excellence, delivering immersive seasonal programming, and executing capital and infrastructure initiatives that enhance guest experience and park profitability. As a senior operations leader, provided strategic oversight for multi-unit park environments, directing cross-functional teams across Operations, Marketing, Entertainment, Maintenance, Finance, In-Park Revenue, and external production vendors. Successfully led full event lifecycles—from concept development and scenic planning through installation, live execution, and strike—ensuring safe, on-time, and on-budget delivery of high-impact seasonal attractions. Directed complex seasonal event logistics serving thousands of guests daily, maintaining 95%+ guest satisfaction ratings while ensuring operational readiness, environmental theming consistency, and production quality standards. Known for maintaining composure and decisive leadership during peak seasonal intensity, live-event troubleshooting, and compressed installation timelines. Oversaw centralized warehouse and distribution operations supporting 35+ park venues, achieving 98% on-time performance and near-perfect inventory accuracy. Implemented WMS systems, redesigned warehouse layouts, and optimized material flow to support rapid scenic installations, décor turnover, and event-driven replenishment cycles. Managed multi-million-dollar operating budgets and capital improvement initiatives, including infrastructure upgrades, themed environment enhancements, vendor bid processes, and contract negotiations. Consistently reduced costs by double digits while preserving creative integrity and production excellence. Lean and Six Sigma–driven executive with demonstrated ability to improve operational efficiency (20%+ gains), reduce workplace incidents by 50%, and implement scalable SOPs across park-wide functions. Adept at evaluating ROI for seasonal revenue expansions, premium hard-ticket programming, and immersive after-hours experiences. Recognized for building high-performing teams of 100+ cast members and technical staff, fostering accountability, safety culture, and cross-department execution alignment in dynamic theme park environments.
Overview
23
23
years of professional experience
Work History
Operations Manager
VISION KITCHEN AND BATH, INC
Tampa, FL
06.2020 - 06.2025
- Provide executive leadership for a multi-department manufacturing and logistics organization, overseeing production, CNC operations, engineering coordination, supply chain, warehousing, and fulfillment. Lead 25+ cross-functional team members with full accountability for operational performance and delivery execution.
- Own end-to-end operational strategy from engineering release through fabrication, assembly, logistics, and final installation, ensuring alignment between sales forecasts, production capacity, and customer delivery commitments.
- Drive operational excellence initiatives that increased production efficiency by 35%, improved Overall Equipment Effectiveness (OEE) by 18%, and enhanced total factory throughput by 25% through Lean Manufacturing and 5S implementation.
- Lead advanced CNC manufacturing strategy, optimizing programming, tooling, machine utilization, and workflow design — resulting in a 20% reduction in production cycle times and 12–15% reduction in material waste.
- Spearheaded facility-wide layout redesign (production and warehouse), leveraging data analytics and AutoCAD modeling to improve material flow, reduce bottlenecks, and increase capacity without capital expansion.
- Strengthened supply chain and vendor management strategies, improving contract terms, stabilizing raw material flow, and enhancing cash flow management while reducing manufacturing costs by 10%.
- Directed logistics and fulfillment operations, aligning production schedules with shipping and installation timelines to consistently achieve on-time project delivery and improved customer satisfaction.
- Implemented automated scheduling, KPI dashboards, and performance tracking systems to enhance data-driven decision-making and executive visibility into operational metrics.
- Reduced equipment downtime by 20% through structured preventive maintenance programs and reliability-focused operational leadership.
- Established enterprise-wide SOPs and cross-training initiatives to build workforce agility, reduce single-point dependency risks, and create scalable operational infrastructure.
- Partnered with Finance and Accounts Payable to streamline invoice processing and workflow automation, reducing processing time by 50% and strengthening vendor relationships.
- Cultivate a culture of accountability, continuous improvement, and operational discipline across all departments.
- Implemented quality control protocols, ensuring product standards met or exceeded expectations.
- Oversaw daily operations, optimizing workflows to reduce downtime and increase productivity.
- Coordinated cross-departmental communication to align goals and improve project outcomes.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Owner/Operator
GOT CHA
Gilroy, CA
11.2017 - 12.2019
- Created and executed business plans and marketing strategies for the restaurant, leading to an 85% rise in sales within a two-year period.
- Boosted foot traffic by 30% by developing and executing seasonal promotional and drinks.
- Built strong customer relationships, boosting repeat business by 25%.
- Implemented training programs for staff on food safety regulations and customer service protocols.
- Improved food cost percentage and labor cost percentage, increasing gross profit margin.
- Partnered with vendors and suppliers to effectively manage and budget.
- Oversaw the operations of purchasing, sales, marketing, and customer accounts effectively.
DIRECTOR OF OPERATIONS
DIRECT MEDS PHARMACY
Campbell, CA
04.2013 - 06.2015
- Provide executive oversight for pharmacy and prescription operations, ensuring full compliance with all Federal and State regulations, including HIPAA, DEA requirements, and controlled substance policies. Maintain 100% regulatory adherence through proactive governance and audit readiness initiatives.
- Establish and enforce enterprise-wide pharmacy practice standards, internal controls, and compliance frameworks to mitigate risk and uphold patient safety and data security standards.
- Lead controlled substance compliance strategy, ensuring strict adherence to State, Federal, and corporate policies through policy development, monitoring systems, and staff accountability measures.
- Direct daily business operations across departments to ensure seamless workflow, regulatory alignment, and high-quality patient service delivery.
- Analyze operational performance metrics and workflow systems to identify inefficiencies; implement process improvements that enhance productivity, reduce risk exposure, and optimize service levels.
- Develop and standardize SOPs to improve prescription processing accuracy, strengthen compliance safeguards, and increase operational consistency.
- Coordinate cross-functional initiatives between pharmacy operations, finance, compliance, and administrative departments to drive organizational objectives and operational cohesion.
- Oversee financial performance, reviewing P&L statements, sales reports, and productivity metrics to align operational budgets with revenue goals and profitability targets.
- Formulate and execute cost-reduction strategies that improve operating margins while maintaining regulatory integrity and service quality.
- Utilize performance analytics to measure productivity, monitor compliance benchmarks, and support executive decision-making.
FOOD AND BEVERAGE OPERATIONS AND PURCHASING MANAGE
CALIFORNIA'S GREAT AMERICA
SANTA CLARA
06.2006 - 06.2015
- Provided executive leadership for 15 high-volume food and beverage venues within a theme park environment, including full-service restaurants, quick-service locations, kiosks, themed dining experiences, and large-scale catering operations serving thousands of guests daily.
- Directed a workforce of 150+ cast members and operational staff, building a guest-first culture aligned with brand standards. Implemented leadership development programs that improved team performance by 35% and reduced turnover by 15%, strengthening operational stability during peak seasons.
- Consistently delivered 95%+ guest satisfaction scores by driving service excellence initiatives, queue-flow optimization, and real-time issue resolution within high-traffic park environments.
- Increased revenue by 20% through strategic sales analysis, dynamic pricing strategies, seasonal menu engineering, and targeted in-park promotional campaigns.
- Reduced food and beverage costs (10% and 15% respectively) through vendor negotiations, waste reduction initiatives, and improved forecasting aligned with attendance trends and seasonal demand fluctuations.
- Oversaw centralized warehouse and distribution operations supporting 35+ retail and food service outlets across the park, achieving 98% on-time replenishment performance and ensuring uninterrupted guest service during peak attendance periods.
- Implemented a park-wide Warehouse Management System (WMS), reducing inventory discrepancies by 20% and improving order accuracy to 98.9%, enhancing operational visibility and stock reliability.
- Redesigned central warehouse layout to increase space utilization by 21% and reduce order processing times by 30%, optimizing replenishment flow to high-volume park locations.
- Collaborated closely with Entertainment and Special Events teams to coordinate logistics for 20+ large-scale park events annually, ensuring seamless setup and breakdown with zero operational delays.
- Directed premium catering and private event execution for major corporate clients and sports organizations, delivering high-capacity service while maintaining theme immersion and guest experience standards.
- Negotiated transportation and supplier contracts, reducing shipping costs by 18% while strengthening vendor partnerships critical to seasonal and event-driven demand spikes.
- Championed park-wide health, safety, and sanitation initiatives, achieving 100% compliance scores on internal and external audits and reducing workplace incidents by 50% through enhanced safety training and material handling protocols.
FOOD AND BEVERAGE AREA MANAGER
CALIFORNIA'S GREAT AMERICA
SANTA CLARA
04.2002 - 01.2006
- Spearheaded menu engineering initiatives resulting in a 15% reduction in food cost and a 10% increase in profit margin.
- Developed and implemented a waste reduction program that decreased food waste by 25% through optimized inventory management and portion control measures.
- Analyzed menu item popularity and profitability, leading to a streamlined menu that reduced waste by 30% and improved operational efficiency.
- Implemented cost-saving initiatives, including strategic menu adjustments, that resulted in a 20% increase in profitability.
- Utilized data analysis to identify and eliminate underperforming menu items, leading to a 10% reduction in food waste and a 15% increase in revenue.
Skills
- Supply Chain Management
- Strategic Planning
- Project Management
- Logistics Management
- Lean Manufacturing
- Team Leadership, Production Scheduling, Quality Control (ISO 9001), Inventory Management, Process Improvement (Lean/Six Sigma), Safety Compliance (OSHA), Vendor Management
- OSHA & Safety Compliance
- Budgeting & Forecasting
- Proficiency with financial software, enterprise resource planning (ERP) systems like Oracle or SAP
- Financial Data Analytics
- Risk Management & Compliance
Timeline
Operations Manager
VISION KITCHEN AND BATH, INC
06.2020 - 06.2025
Owner/Operator
GOT CHA
11.2017 - 12.2019
DIRECTOR OF OPERATIONS
DIRECT MEDS PHARMACY
04.2013 - 06.2015
FOOD AND BEVERAGE OPERATIONS AND PURCHASING MANAGE
CALIFORNIA'S GREAT AMERICA
06.2006 - 06.2015
FOOD AND BEVERAGE AREA MANAGER
CALIFORNIA'S GREAT AMERICA
04.2002 - 01.2006