Summary

Overview

Work History

Education

Skills

Languages

Timeline

Dan Fenton

Santa Rosa,CA

Summary

Goal-oriented manager with distinguished experience in Debt Collection, Automotive Sales and Finance Management, along with knowledge of the Pool Construction industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

years of professional experience

Work History

Sales Director

Holy Paradise Pools

12.2023 - Current

Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
Exceeded sales goals through effective time management and resource allocations.
Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Utilized consumer trends to shape sales approaches.

Sales Manager

Beyond Pool Care

12.2020 - 10.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales/Senior Finance Manager

Skyline Auto Sales

09.2018 - 11.2020

Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Evaluated competitor pricing strategies and adjusted dealership rates as needed to maintain a competitive edge in the market.

Collections Manager/Credit Underwriter Manager

Rudolph, Incorporated

02.2014 - 09.2018

Researched accounts and completed due diligence to resolve collection problems.
Reviewed, researched, and corrected discrepancies and customer concerns.
Improved overall collections efficiency by implementing strategic collection plans and processes.
Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
Enhanced team performance through regular training, coaching, and feedback sessions.

Commercial Collections, Large Balance

Milliken & Michaels /NCO

01.1991 - 12.1996

Collected on delinquent accounts to reduce overdue balances.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Developed strong relationships with customers to foster timely payments and account resolution.
Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.