Dan Gladue
Grand Forks
Summary
Dedicated Service Technician with a strong background in troubleshooting, mechanical systems repair, and equipment maintenance. Committed to ensuring safety compliance and delivering exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Technician
PepsiCo
Grand Forks
10.2007 - Current
- Assisted in troubleshooting and repairing various equipment and machinery.
- Performed routine maintenance tasks on tools and devices as required.
- Learned safety protocols for handling tools and equipment effectively.
- Supported senior technicians in diagnosing issues and implementing solutions.
- Engaged with customers to understand service needs and expectations.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Trained new team members on service processes to increase productivity.
- Collaborated with team members to complete projects efficiently and effectively.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03-2015
Skills
- Equipment maintenance
- Troubleshooting techniques
- Mechanical systems repair
- HVAC systems knowledge
- Parts ordering
- Safety compliance
- Problem solving
- Team collaboration
- Preventive Maintenance
- Work with minimal supervision
- Equipment troubleshooting
- Flexible and adaptable
Certification
- Universal Refrigeration Certication
Timeline
Service Technician
PepsiCo
10.2007 - Current
Associate of Science - Business Administration
Colorado Technical University