Summary
Overview
Work History
Skills
Certifications And Recognition
Timeline
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Dan Griess

New Port Richey,FL

Summary

Highly accomplished Automotive Service Manager with 30+ years of dealership experience and a proven record of driving service revenue, maintaining high CSI scores, and leading high-performing teams. OEM-certified leader recognized for operational excellence and customer satisfaction, including designation as the 2024 Mazda Prestige Ambassador.

Overview

32
32
years of professional experience

Work History

Service Manager

Clearwater Mazda
03.2022 - 11.2025
  • Led full operations of a Mazda service department with 15 technicians and 5 advisors
  • Maintained CSI consistently at or above 90%
  • Managed payroll, labor efficiency, and technician productivity
  • Oversaw warranty administration, code and input as per OEM compliance
  • Monitor training for both advisors and technicians to meet OEM guidelines

Service Manager

Mazda of Wesley Chapel
01.2018 - 03.2022
  • Drove service department revenue growth
  • Improved CSI through advisor and technician coaching
  • Managed payroll, scheduling, and workflow
  • Oversaw warranty administration, code and input as per OEM compliance
  • Develop and train processes to keep advisors engaged for continued growth
  • Oversaw detail department

Shop Foreman / Dispatcher

Hyundai of New Port Richey & Wesley Chapel
06.2003 - 01.2018
  • Directed technician dispatch and shop workflow
  • Oversee training as per OEM guidelines
  • Quality control checks on vehicles and monitor fix it right the first time

Shop Foreman

Venice Nissan
06.2000 - 05.2003
  • Supervised technician workflow and shop productivity
  • Ensured repair quality and OEM standards compliance

Shop Foreman

Clearwater Mitsubishi
04.1994 - 06.2000
  • Led daily shop operations and technician dispatch
  • Supported service management with diagnostics and quality control

Skills

  • Service Department Leadership
  • CSI Performance
  • Revenue Growth
  • Payroll & Budgeting
  • Warranty Administration
  • OEM Compliance
  • Technician Productivity
  • Reynolds & Reynolds
  • Xtime
  • Team Development

Certifications And Recognition

  • OEM Certified – Mazda
  • Master Certified – Hyundai & Nissan
  • 2024 Mazda Prestige Ambassador

Timeline

Service Manager

Clearwater Mazda
03.2022 - 11.2025

Service Manager

Mazda of Wesley Chapel
01.2018 - 03.2022

Shop Foreman / Dispatcher

Hyundai of New Port Richey & Wesley Chapel
06.2003 - 01.2018

Shop Foreman

Venice Nissan
06.2000 - 05.2003

Shop Foreman

Clearwater Mitsubishi
04.1994 - 06.2000
Dan Griess