Joe Harrison
Pasco
Summary
Dynamic Service Manager with a proven track record at Blue Compass RV, enhancing shop productivity by 50% and reducing repair cycle time significantly. Expert in operational process improvement and team development, leveraging strong vendor negotiation skills to optimize inventory management and drive exceptional customer service outcomes.
Overview
27
27
years of professional experience
Work History
Service Manager
Blue Compass RV
11.2021 - 03.2026
- Managed daily operations of a high-volume RV service department producing approximately $300,000 in monthly service revenue while leading a team of 8 technicians.
- Converted technician pay structure from hourly to a full flat-rate compensation system, significantly improving accountability and performance.
- Increased shop productivity from 60% to 110%.
- Reduced RECT (Repair Event Cycle Time) from 65 days to 28 days, dramatically improving customer turnaround.
- Managed technician scheduling, workflow coordination, and repair prioritization to maximize efficiency.
- Implemented productivity tracking systems to measure technician performance and shop efficiency.
Regional Parts Manager
Blue Dog RV
09.2019 - 11.2021
- Oversaw parts department operations across 10 dealership locations, focusing on inventory optimization and operational consistency.
- Reduced obsolete inventory from 35% to 12.5% across all locations.
- Implemented standardized receiving and warehouse accountability systems.
- Improved parts tracking and inventory visibility across multiple dealerships.
- Reduced response time when ordering or receiving problems occurred by improving internal processes.
Parts Manager
Blue Dog RV
Pasco
08.2015 - 09.2019
- Managed all aspects of the parts department including inventory control, ordering, vendor management, and support of the service department.
- Developed improved organizational systems for parts and shop supplies.
- Reduced shop supply expenses through vendor oversight and inventory process improvements.
- Improved parts availability to support service department efficiency.
Store Manager
Affordable RVing
04.2012 - 08.2015
- Managed operations of an RV parts retail store specializing in outlet and surplus inventory.
- Sourced RV parts inventory through outlet purchasing channels.
- Developed online marketing efforts to increase store visibility and sales.
- Managed retail operations including purchasing, sales, and inventory management.
Purchasing Manager
Dutchmen Manufacturing
01.2008 - 01.2012
- Managed purchasing operations supporting the RV manufacturing process.
- Ordered and coordinated all parts required for production.
- Managed vendor relationships and procurement processes.
- Ensured consistent parts supply to maintain manufacturing production schedules.
Assistant Purchasing Manager
Komfort Corporation
01.2004 - 01.2008
- Supported purchasing operations for manufacturing production while managing vendor relationships and pricing negotiations.
- Negotiated vendor and supplier contracts that reduced costs while maintaining product quality.
- Played a major role in the company’s 'SAM' (Save A Million) initiative to reduce costs.
- Generated over $500,000 in savings within the first month of the initiative.
- As part of the team, helped achieve the $1 million savings goal with more than a month remaining in the quarter.
Lead Receiver
Komfort Corporation
08.2002 - 01.2004
- Supervised a team of 6 receiving personnel and helped organize plant inventory systems to support Just-In-Time (JIT) manufacturing processes.
- Managed receiving operations and warehouse organization.
- Coordinated material flow to production lines.
- Ensured incoming shipments were accurate and properly staged for production.
Receiver
Komfort Corporation
04.1999 - 08.2002
- Responsible for receiving and staging manufacturing materials.
- Unloaded freight using forklifts and material handling equipment.
- Verified shipment accuracy and inventory documentation.
- Stocked production line inventory to support manufacturing operations.
Education
Business Management
Clackamas Community College
Oregon City, ORSkills
- Service department leadership
- Team management and development
- Compensation systems
- Operational process improvement
- Inventory and parts management
- Vendor negotiation and procurement
- Manufacturing support and supply chain
- Performance metrics and productivity improvement
- Multi-location operations
- Customer service and workflow optimization
Timeline
Service Manager
Blue Compass RV
11.2021 - 03.2026
Regional Parts Manager
Blue Dog RV
09.2019 - 11.2021
Parts Manager
Blue Dog RV
08.2015 - 09.2019
Store Manager
Affordable RVing
04.2012 - 08.2015
Purchasing Manager
Dutchmen Manufacturing
01.2008 - 01.2012
Assistant Purchasing Manager
Komfort Corporation
01.2004 - 01.2008
Lead Receiver
Komfort Corporation
08.2002 - 01.2004
Receiver
Komfort Corporation
04.1999 - 08.2002
Business Management
Clackamas Community College