Dan Horvath
Naperville,IL
Summary
Dynamic professional with extensive experience at PGA Tour Superstore, excelling in guest satisfaction and team leadership. Proven ability in product knowledge and special order coordination, consistently exceeding sales goals. Skilled in problem-solving and staff supervision, fostering a collaborative environment that enhances service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front End Department Head
PGA Tour Superstore
Downers Grove, Illinois
01.2025 - Current
- Oversaw front-end operations, ensuring efficient service delivery and guest satisfaction.
- Welcomed guests as store starter, providing clear directions and assistance.
- Addressed special order inquiries by coordinating with multiple vendors for timely updates.
- Managed guest warranty processes, including vendor communication and shipping of clubs.
- Directed floor assignments while training new employees in service protocols and procedures.
- Participated in weekly leadership meetings to discuss store performance and strategies.
- Executed club trade-in and playability procedures to enhance inventory management.
- Inventory adjustments to ensure a proper count in the store.
- Responded to manager calls throughout the store to support staff and guests.
- Opening and closing procedures.
Club Fitter/Hard Goods Associate
PGA Tour Superstore
Downers Grove, IL
01.2024 - 01.2025
- Ability to conduct a golf club fitting - inform guest on club information.
- Brand certifications on product knowledge and training.
- Ability to successfully run golf simulator software.
- Guest interaction and customer engagement.
- Inventory adjustments.
- Displaying and adjusting new products.
Club Repair Associate
PGA Tour Superstore
Downers Grove, IL
05.2022 - 01.2024
- Club service work. Re-grip, re-shaft, prep work, loft, and lie adjustments.
- Customer service interactions.
- Store greeter.
- Restocking product and product knowledge.
- Inventory adjustments.
Front End Associate
PGA Tour Superstore
Naples, FL
02.2022 - 05.2022
- Ran registers and acted as a store greeter.
- Returns, as well as any returns to the vendor.
- Club service work.
Education
High School Diploma -
St. Charles North High School
Saint Charles, IL05-2017
Skills
- Communication abilities
- Product knowledge
- Sales goals achievement
- Exceeding customer expectations
- Flexible hours
- Sales techniques
- Team cooperation
- Special order coordination
- Problem solving
- Staff supervision
Accomplishments
- Value and Action Award Winner. Put People First.
Timeline
Front End Department Head
PGA Tour Superstore
01.2025 - Current
Club Fitter/Hard Goods Associate
PGA Tour Superstore
01.2024 - 01.2025
Club Repair Associate
PGA Tour Superstore
05.2022 - 01.2024
Front End Associate
PGA Tour Superstore
02.2022 - 05.2022
High School Diploma -
St. Charles North High School
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