Dan Jenkins
Summary
Network Operations Manager at Nolan Transportation Group (NTG), a leading transportation and logistics company, with over 20 years of technical leadership and business solutions experience. Possess advanced networking and engineering skills, including a Microsoft Certified Systems Engineer (MCSE) credential and other certifications. Responsible for ensuring maximum uptime, performance, and security of the company's network infrastructure using tools like Azure Virtual Machines and VMware. Plan, implement, configure, and maintain LAN, WAN, routers, switches, and other networking equipment. Lead a team of network engineers to drive success. Collaborate with vendors and service providers to negotiate contracts and manage SLAs. Mission is to optimize network infrastructure and operations at NTG through technical expertise and meticulous attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Network Operations Manager
Nolan Transportation Group
12.2022 - Current
- Company Overview: a leading transportation and logistics company with over 20 years of technical leadership and business solutions experience
- Manage and oversee the day-to-day operations of the company's network infrastructure
- Plan, implement, configure, and maintain LAN, WAN, routers, switches, and other networking equipment
- Proactively monitor and troubleshoot network issues to ensure maximum uptime and performance
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Implement and maintain network security measures to protect against unauthorized access and data breaches
- Optimize network performance by analyzing traffic, implementing QoS policies, and optimizing network configurations
- Lead and manage a team of network engineers, providing guidance and support
- Collaborate with vendors and service providers to negotiate contracts and manage SLAs
- Maintain accurate documentation of network configurations, procedures, and policies
- Generate regular reports on network performance and security incidents for stakeholders
- Contribute to network planning and expansion efforts to support organizational growth
- Ensure compliance with industry regulations and data security standards
- A leading transportation and logistics company with over 20 years of technical leadership and business solutions experience
Senior Engineering Manager
Johnson & Johnson
01.2019 - 05.2023
- Responsible for leading a team of highly talented network and desktop support technicians
- Leading and designing all network and security system upgrades
- Provide broadly strategic technical guidance and problem-solving analysis for multiple areas in the technical organization to meet business goals
- Orchestrated the overall security footprint for 1400 endpoints utilizing Fortinet Security products
- Streamlined Tier 3 support requests by implementing skill-based logic in the ticketing system
- Achieved converting 600 employees to WFH within a 2-week time frame
- Consolidated secondary connections at remote sites by utilizing Fortinet extenders for secondary connections, reducing overhead costs by $120,000.00 a year
- Engineered the buildout of a new domain 100% Azure-based
- Reduced engineering budget by 25% in the first year by consolidating support and hardware renewals
- Simplified Lan topology reducing help desk tickets by 50%
- Earned SOC 2 Certification standardizing auditing and logging across the company
- Automated manual tasks to save the company 120 hours of manual effort each month
- Supervised a team of 6 Engineers and 10 Help Desk staff and manage relationships with external vendors and advisors
Senior Networking Manager
George Sink, P.A. Injury Lawyers
02.2015 - 01.2019
- Managed a large law firm's technology vision and direction
- This includes managing systems configuration and maintenance, problem troubleshooting, planning, directing upgrades, and testing operations to ensure optimum system functionality
- Evaluated and implemented right-fit industry technologies and led the adoption of those technologies within the company
- Led an IT team that addressed and resolved 85% of tier 3 escalations within 2 hours
- Achieved 98% uptime in the call center within the first year
- Implemented VMware environment utilizing VSan and VMware Horizon
- Chaired IT Committee that helped guide the company into investing in software based on feedback from chaired members
- Reduced cost from MPLS connections to IPSec VPN connections saving on average $189,000.00 yearly
- Developed training documents for all departments and led training sessions monthly
- Worked closely with other firms to understand problems and identify potential areas for workflow improvements
Director of IT
Maybank Systems
03.2011 - 02.2015
- Mentored and trained a team of 6 engineers on current trends and standards
- Supervised all purchases for projects based on client needs
- Managed all Exchange migrations to Office 365 for Clients
- Oversaw the IT needs and projects for company growth for 42 unique clients monthly
- Monitored 122 clients monthly for Tier 3 issues resolving most issues in under 2 hours
- Worked closely with multiple vendors to help cut costs for clients
- Streamline the Ticketing system to reduce overhead costs by 20% and improve ticket workflow by over 75%
Senior Network System Engineer
Modulant
04.2007 - 03.2011
- Spearheaded complete redesign of company infrastructure reducing overall DataCenter space from 5 racks down to 1
- Implemented helpdesk ticketing system to reduce ticket time by over 65% and increase response time to completion
- Maintained IT Budget and operated under budget yearly
- Chaired the Information Technology committee that implemented all IT Policies
- Implemented backup solutions both onsite and offsite for disaster recovery
- Advocated for a training program for staff to increase productivity and keep staffing low
- Completed security audits quarterly for both civilian contracts and DOD contracts
- Earned Microsoft Gold Partnership yearly
Network Engineer
Trico Engineering, LLC
05.2005 - 04.2007
- Provided consultation and technical support to end users
- Monitored network operations and adhered to company recovery procedures
- Participated in contract negotiations for all infrastructure and telecommunication needs
- Developed and implemented server upgrades, messaging systems, and offsite presentations
- Redesigned new network and migrated from Windows 2000 network to Windows 2003 and changed domains
- Designed network for sharing of cad files for engineers using Databases instead of static folder location
Education
MCSE - Engineering
Santa Barbara Business College
07.2000
Skills
- Microsoft Azure
- Network architecture design
- Teamwork and collaboration
- Attention to detail
- Root-cause analysis
- Project management
- Servers expertise
- Analytical thinking
- Team building
- Professionalism
- Technical troubleshooting
- Cloud management
Certification
- Microsoft Certified Professional (MCP)
- CompTIA A+
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Professional plus Intranet (MCP+I)
Timeline
Network Operations Manager
Nolan Transportation Group
12.2022 - Current
Senior Engineering Manager
Johnson & Johnson
01.2019 - 05.2023
Senior Networking Manager
George Sink, P.A. Injury Lawyers
02.2015 - 01.2019
Director of IT
Maybank Systems
03.2011 - 02.2015
Senior Network System Engineer
Modulant
04.2007 - 03.2011
Network Engineer
Trico Engineering, LLC
05.2005 - 04.2007
MCSE - Engineering
Santa Barbara Business College
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