Michael Drummond
Jacksonville,FL
Summary
Dedicated Network Administrator professional with a strong foundation in troubleshooting and SD-WAN implementation. Proven track record of enhancing network performance by reducing downtime and resolving complex issues swiftly. Committed to delivering exceptional customer service and maintaining optimal network efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Network Operations Engineer
HCL Tech
Jacksonville, FL
05.2025 - Current
- Monitored system alerts proactively using tools such as SolarWinds Orion Suite, FortiMonitor and Wireshark.
- Troubleshot connectivity problems, resolving user support requests to restore service promptly.
- Provided technical support during network outages, facilitating swift recovery of network services.
- Resolved complex network issues involving multiple vendors and technologies, ensuring minimal downtime.
- Configured, monitored and troubleshot routers, switches, firewalls and Fortinet SD-WAN.
Security Operations Center Officer
Allied Universal
Jacksonville, FL
05.2024 - 04.2025
- Delivered exceptional customer service by executing safety and security procedures, site-specific policies, and emergency response activities, enhancing client satisfaction
- Prepared detailed security reports and documentation, providing insights and recommendations for improvement, resulting in increased operational efficiency.
- Monitored and operated facility computer systems regularly, ensuring seamless access control and timely response to incidents, critical situations, and alarms, reducing response time. Effective communication, both verbal and written.
Managed Services Consulting Engineer
CDW
Vernon Hills, Illinois
08.2022 - 10.2023
- Configured, installed, managed, and monitored Cisco Routers, Switches, SD-WAN, and Firewalls, enhancing network efficiency and productivity.
- Proficient in basic office equipment and tools.
- Streamlined LAN/WAN activities, driving architecture and delivering customer solutions on Cisco devices, reducing network downtime
- Built strong relationships with project managers, clients, and vendors, providing 3 years of customer support and ensuring effective communication and collaboration.
- Solved technical problems and drove operational improvements, increasing network efficiency and productivity by 11%
- Remote
Cisco Network Engineer
The Select Group
Jacksonville, FL
01.2020 - 08.2022
- Configured Cisco routers, switches, and Palo Alto SD-WAN appliances, resulting in improved network efficiency.
- Coordinated with AT&T and Verizon technicians to install network equipment using Cloud Genix appliance, ensuring seamless integration.
- Implemented monitoring and alerting systems, reducing network downtime by eleven percent.
- Supported clients and project managers in analyzing network performance, contributing to informed decision-making.
- Performed Site Audits and Network Security bindings for SD-WAN Cloud Genix
- Remote
Education
Bachelor of Science - Network Engineering and Security
Western Governors University
Salt Lake City, Utah02-2020
Associates Degree - Network Technology
Florida State College of Jacksonville
Jacksonville, FL01-2014
Skills
- TCP/IP networking
- Routing protocols
- Switching technologies
- Cisco Meraki & wireless
- Network troubleshooting
- Network monitoring
- Microsoft Azure
- SD-WAN implementation
- Technology learning
- Problem solving
- Team collaboration
Certification
- Comptia A+
- Comptia Network +
- Comptia Security +
- Cisco CCNA
- Comptia Linux+
- Python
- Automation
Timeline
Network Operations Engineer
HCL Tech
05.2025 - Current
Security Operations Center Officer
Allied Universal
05.2024 - 04.2025
Managed Services Consulting Engineer
CDW
08.2022 - 10.2023
Cisco Network Engineer
The Select Group
01.2020 - 08.2022
Bachelor of Science - Network Engineering and Security
Western Governors University
Associates Degree - Network Technology
Florida State College of Jacksonville