Daniel Johnson
New Haven,MI
Summary
Insightful Information Technology Manager with 5+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Technical Consultant
Self
Michigan
2016 - Current
- Conducted training sessions for clients on new technologies and best practices, improving user adoption rates.
- Evaluated existing systems and recommended enhancements to streamline workflows and reduce downtime.
- Repaired, set up and updated client devices
Cybersecurity/Information Technology Teacher/Paraprofessional
St. Clair Technical Education Center
Marysville, MI
07.2016 - 06.2024
- Maintained Local Area Network including local and online user accounts.
- Imaged and maintained all devices on network
- Developed curriculum for new program, preparing students for CompTIA certifications.
- Created and monitored online labs and assessments to track student progress.
- Supervised student run electronic device repair shop.
- Coordinated with the IT Department to repair and maintain Chromebooks and iPads.
- Developed and maintained technical service protocols to ensure compliance with industry standards.
- Oversaw the integration of new technologies to streamline service operations and reduce costs.
Geek Squad Agent
Best Buy
Fort Gratiot, MI
07.2013 - 01.2020
- Delivered exceptional customer service, resolving inquiries and enhancing satisfaction.
- Assisted in training new agents on product knowledge and repair techniques.
- Maintained up-to-date knowledge of technology trends.
- Collaborated with team members to streamline processes and improve efficiency.
- Repaired, Backed up and updated client devices
Education
None -
St Clair County Community College
Port Huron, MI05-2024
Bachelor's degree - general studies
Eastern Michigan University
Ypsilanti, MI01-2020
Skills
- IT governance
- Mobile technologies
- Customer support
- IT infrastructure
- Information security
- Problem-solving
Certification
- CompTIA IT Operations Specialist
- CompTIA Secure Infrastructure Specialist
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA IT Fundamentals+
Timeline
Cybersecurity/Information Technology Teacher/Paraprofessional
St. Clair Technical Education Center
07.2016 - 06.2024
Geek Squad Agent
Best Buy
07.2013 - 01.2020
Bachelor's degree - general studies
Eastern Michigan University
Technical Consultant
Self
2016 - Current
None -
St Clair County Community College