Dynamic sales leader with a proven track record at Vans, excelling in KPI tracking and team leadership. Enhanced media coverage and fan engagement as Assistant Director of Athletic Communications at UMass Lowell, increasing social media following by 35%. Skilled in content development and adept at fostering strategic partnerships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Vans
Burlington, MA
05.2025 - Current
Oversaw sales floor operations, leading daily training sessions for associates.
Monitored corporate communications and recorded daily and weekly key performance indicators.
Provided exceptional customer service by addressing complaints and resolving issues promptly.
Anticipated client needs, ensuring compliance with store service experience standards.
Maintained organized sales floor by arranging merchandise and setting up displays per company guidelines.
Tracked weekly sales data to identify trends in customer behavior.
Supervised staff performance, delivering constructive feedback and guidance as needed.
Executed daily opening and closing procedures according to established protocols.
Official Game Day Statistician
Freelance Contractor
Boston, MA
08.2024 - Current
Served as official game day statistician for Boston University, Harvard University, and Northeastern University.
Recorded and distributed in-game statistics to teams and media representatives.
Collaborated with on-site sports information director to ensure accurate reporting.
Assistant Director of Athletic Communications
University of Massachusetts Lowell
Lowell, MA
10.2021 - 07.2024
Led athletic communications, increasing media coverage and boosting social media following by 35%.
Spearheaded media relations campaigns, enhancing university athletic profile.
Cultivated relationships with coaches and student-athletes to maintain confidentiality in communications.
Mentored student interns, developing future sports communication professionals.
Crafted press releases, feature stories, and game recaps for diverse audiences.
Analyzed social media traffic to develop engaging content calendars and campaigns.
Collaborated with marketing team on promotional events to enhance visibility for athletics.
Fostered cohesive messaging across websites and social media platforms.
Communications Assistant
University of Connecticut
Storrs, CT
09.2019 - 10.2021
Coordinated comprehensive athletic events coverage, significantly enhancing university sports program visibility.
Managed social media accounts to produce engaging content and increase audience engagement.
Analyzed sports statistics and developed data-driven strategies to improve team performance.
Created detailed reports to inform decision-making processes for enhancing fan engagement.
Collaborated with television outlets, including CBS Sports and ESPN, as a production liaison.
Implemented digital platforms for live game updates, broadening reach of athletic communications.
Orchestrated strategic social media management for effective promotion of athletic events.
Communications Assistant
University of Vermont
Burlington, VT
08.2017 - 05.2019
Managed social media content for conference championship games in 2018 and 2019.
Developed infographics and media content to boost engagement on UVM Athletics pages.
Organized press conferences for UVM coaches and athletes, enhancing local media interaction.
Participated in brainstorming sessions to generate innovative communications strategies.
Executed comprehensive communications strategies for internal and external audiences.
Education
Bachelor of Science - Public Communication, Sports Management