Windows, Apple, Linux
Dan Kerby
Orem,UT
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Diversely-skilled Senior Network Engineer with 20 + years installing and maintaining secure, efficient networking architectures. Deeply knowledgeable in every stage of network installation, upgrade, optimization and management. Skilled at integrating emerging technologies such as WiFi and Enterprise Networking. Seasoned expert at guiding network and personnel performance to boost department-wide contributions. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Technical Support Representative
ThermoWorks
07.2020 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Painting Supervisor
KE Painting
05.2018 - 07.2020
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Ensured projects were completed according to approved time, quality and cost estimates.
- Managed crew to improve profits by 15%
Welder
Clegg Steel
03.2017 - 05.2018
- Ensured projects were completed according to approved time, quality and cost estimates.
- Fabricated shop parts directly from blueprints.
Landscape Foreman
Federal Government
07.2012 - 05.2017
- Inspected in-progress and completed projects, checking for customer needs, worker safety and best-in-class final results.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Monitored over 23 workers to complete projects on-time and under budget with both client and employee satisfaction.
- Instructed team members in groundskeeping practices, including lawn cultivation, pruning and grounds design.
Sr. Network Engineer
Waterford Institute
01.2010 - 01.2011
- Waterford SLC Ut.
- Technical lead, reporting to Program Manager, for deploying network equipment and Windows-based applications for end user access to company systems.
- Developed, tested and implemented new router configurations.
- Oversaw 2 complete network router software and hardware upgrade projects.
- On-call for all network support.
- Wireless network design, implementation, and maintenance company wide.
- Research new networking technologies.
Information Management SR. Analyst Affiliated Computer Systems Provo Ut
ACS
01.2009 - 01.2010
- Technical support for network management systems running Global Networks.
- Implemented and maintained router, switches, servers, and wireless networks globally.
- Provided on-call 3rd-line support for networks to Network Operations and Help-center groups.
SR. Network Engineer
Novell Inc
01.1989 - 01.2009
- Technical lead, reporting to Program Manager, for deploying remote site network equipment and Windows-based applications for end user access to company systems.
- Responsible for frame relay, ISDN and POTS services to remote sites from Telco and WAN service providers, and working with provider technical staff to resolve installation problems.
- Grew network to over 100+ remote sites globally.
- Monitored overall network capacity and individual remote site utilization using Openview tools, implemented bandwidth upgrades as required.
- Developed, tested and implemented new router configurations to:.
- Support fractional-T1 frame relay WAN access, used by most client sites;.
- Support fully redundant dual-router/dual-T1 configuration for high end clients requiring high availability solution.
- Oversaw 4 complete network router software and hardware upgrade projects.
- Advised technical staff of routing, access list and firewall/proxy requirements for their networks and end-user desktops to be connected to networks.
- Developed and maintained documentation for remote sites, using Excel for configuration records and Visio 2000 for network drawings.
- Assisted installation technicians and staff with application software installation, configuration and troubleshooting on end-user desktops running Windows 98, NT and 2000.
- Resolved many problems related to connectivity and/or conflicts with existing applications.
- Provided on-call 3rd-line support for networks to Network Operations and Help-center groups.
- Extensive travel throughout USA was required for installation and support of client sites.
Education
High School Diploma -
Orem High
Orem, UT05-1982
Skills
- LAN Network architectures: Ethernet, Token Ring
- WAN Network technologies: Frame Relay, X25, PPP, ISDN, T1/E1, POTS, VPN
- Protocols: TCP/IP suite, IPX, Appletalk, transparent and source route bridging
- Linux systems administration, shell scripting: SUNOS, Solaris, AIX
- Desktop Operating systems: Windows 95/98/NT/2000/7/8/10, Linux desktop, Apple OS
- Internet applications including DNS Bind, sendmail, firewalls, proxies, HTTP server, etc
- Linux Administration
- Painting
- Systems administration
- Welder
- User Support
- Technical Support
- User Support
Software
Certification
CNE
Foundry/Brocade engineer
HP Server engineer
Airman
Timeline
Technical Support Representative
ThermoWorks
07.2020 - Current
Painting Supervisor
KE Painting
05.2018 - 07.2020
Welder
Clegg Steel
03.2017 - 05.2018
Landscape Foreman
Federal Government
07.2012 - 05.2017
Sr. Network Engineer
Waterford Institute
01.2010 - 01.2011
Information Management SR. Analyst Affiliated Computer Systems Provo Ut
ACS
01.2009 - 01.2010
SR. Network Engineer
Novell Inc
01.1989 - 01.2009
High School Diploma -
Orem High
CNE
Foundry/Brocade engineer
HP Server engineer
Airman
Similar Profiles
ROULSON VALCINROULSON VALCIN
Warehouse Worker at Brasserie De La CouronneWarehouse Worker at Brasserie De La Couronne
Tiana TaufaTiana Taufa
Sales Development Representative at Lucid Software Inc.Sales Development Representative at Lucid Software Inc.
Jake MarantoJake Maranto
Polysomnographic Technician at Intermountain HealthcarePolysomnographic Technician at Intermountain Healthcare