Python
Dan Pickrell
Houston,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Associate/Supervisor
Home Depot
Houston, TX
11.2017 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
Support Technician
Telenetwork
San Marcos, TX
01.2017 - 11.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Education
BBA - Business Administration IT Management
Western Governors University
Salt Lake City, UT 01.2023 - 12.2023
Associate of Science - Instrumentation And Industrial Control Technology
Houston Community College
Houston, TX 06.2020 - 12.2022
Skills
Priority management
Business administration
Financial Management
Strategic planning
Team Building
Training and mentoring
Software
SQL
Multiple Office Suites
Certification
CompTIA A+ Certification
Timeline
BBA - Business Administration IT Management
Western Governors University
01.2023 - 12.2023
CompTIA Network+ Certification
02-2021
Associate of Science - Instrumentation And Industrial Control Technology
Houston Community College
06.2020 - 12.2022
Associate/Supervisor
Home Depot
11.2017 - Current
Support Technician
Telenetwork
01.2017 - 11.2017
CompTIA A+ Certification
06-2010