Dan Smith
Fort Lauderdale,FL
Summary
Business Operations Executive offering 24-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Director of Event Technology
Encore
03.2020 - 07.2024
- Successfully led teams of 30 team members including both operations and sales through mentorship programs, assigning tasks, and coordinating internal team meetings to enhance team performance at The Boca Raton resort.
- Within The Boca Raton was responsible for overseeing (5) multiple event location which totaled 60+ meeting & event spaces. And 97,000+ of square footage. Encore team provided event technology support for large-scale meetings and events at the resort.
- Monitored financial performance through strategic planning, managing operating budgets, and accounting for P&L valued at 10M of annual revenue to drive profitability.
- Team provided resort-wide technical and customer support for all (A/V) technology initiatives. Directed wide range of technologies and related functions, including wired and wireless networking, computer rentals, audio and video projection, virtual meetings, production lighting, and office technology set up.
- Ensured staff provided world-class customer service to internal and external customers via hands-on training and leadership.
- Made annual purchasing decisions based on allocated capital expenditure funds to upgrade or replace antiquated equipment and identified new revenue streams.
- As of July 2024, team achieved highest Medallia Survey Scores for Service Excellence YTD. 93.8% of surveys were scored 9 or 10 in Overall Event Satisfaction highest in South Florida Region of over 30 hotels. Oversaw successful multiple multi-million-dollar large scale productions for companies like Blackstone, Holland and Knight and Sidley Austin
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Director of Event Technology
PSAV
01.2019 - 03.2020
- Piloted event technology team in supporting large-scale meetings and events at Trump National Doral resort.
- Spearheaded operations team and sales management to achieve and exceed $2M Event Technology annual operating budget. P&L responsibility.
- Facilitated resort-wide technical and customer support for all audio/visual (A/V) technology, project managed event and resort presentation technology initiatives.
- Ensured staff provided world-class customer service to internal and external stakeholders via hands-on training and leadership.
- Organized and oversaw multiple high level VVIP events for Republican Party and Presidential Candidate Donald Trump during tenure at resort.
Director of Branch/ Warehouse Operations
PSAV
05.2017 - 01.2019
- Reporting to Branch Director was responsible for all Branch/ Warehouse Operations in South Florida for PSAV servicing over 30 hotels from Palm Beach County to Key West.
- Directed daily operations for 20,000 sq. ft. warehouse facility staffed by over 20 team members between warehouse personnel, drivers and technicians managing off-site event production outside of PSAV hotel locations.
- During tenure focused and drove process improvement including quality control and logistics for both incoming audiovisual equipment and outgoing to ensure equipment parts and accessories were complete and in working condition to and from PSAV locations in south Florida.
- Guided team daily in reviewing and implementing service standards with delivery drivers to better serve internal teams.
- Supervised three technicians to handle off site events outside of managed locations in South Florida. Project managed events by conducting site visits, procuring and quality checking equipment and scheduling team to ensure flawless events.
- Led and conducted evaluation, planning and execution of acquisition of Southern Audio-Visual Warehouse in Medley Fl. PSAV absorbed 15,000 sq. ft. warehouse and equipment from acquisition.
Education
Bachelor of Science - Telecommunications
Kutztown University of Pennsylvania
Kutztown, PA05.1995
Skills
- Practice Operations Management
- Core Values Management
- Culture Transformation
- Team Building and Motivation
- Key Performance Indicators
- Team Management
- Policy Implementation
- Stakeholder Relations
- Capital Spending
- Project Management
- Financial Management
Certification
- Leadership 200 Level Certification, Encore University - March 2023
- Service 200 Level Certification, Encore University - March 2023
- Professional Skills 200 Level Certification, Encore University - February 2023
- Delivering World Class Service, Instructor Led, Encore University - July 2024
- Workforce Management, Instructor Led, Encore University - July 2024
- Understanding the SLii Model Workshop, Instructor Led, Encore University - Sept. 2023
- Sales Level 100 Certification, Encore University - May 2021
- Technical Level 100 Certification, Encore University - August 2022
Timeline
Senior Director of Event Technology
Encore
03.2020 - 07.2024
Director of Event Technology
PSAV
01.2019 - 03.2020
Director of Branch/ Warehouse Operations
PSAV
05.2017 - 01.2019
Bachelor of Science - Telecommunications
Kutztown University of Pennsylvania