Fides Pacheco
CUPERTINO,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
25
25
years of professional experience
Work History
Senior Director, Operation & HR
Fujikura America Inc.
San Jose, United States
2022.01 - Current
- Planned and integrated project and program schedules.
- Led development of business operation processes and policies.
- Partnered with financial and led customer operations teams to drive business transactions using customer data and JSOX concepts.
- Led procurement projects to support related factories in Asia.
- In charge of importation of purchased products from related factories to service customers.
- In charge of maintaining inventory levels to support distribution channel
- In charge of Human Resource in aspects of recruitment, benefits, making and executing policies, conducting performance appraisal.
- Providing critical information to senior management to evaluate and make an educated decision on salary and bonus.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Director
Fujikura America Inc.
Sunnyvale, CA
2018.04 - 2019.12
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Mitigated costs while collaborating with vendors to manage inventory items.
General Manager of Operation & HR
Fujikura America Inc.
Sunnyvale, CA
2009.04 - 2018.03
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by purchasing and importation processes and controlling inventory levels.
Manager of Operations
Fujikura America Inc.
Santa Clara, CA
1995.04 - 2009.03
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Marketing Management, Minor in Accounting
St. Scholastica's College
Manila, PhilippinesSkills
- Culture Transformation
- Practice Operations Management
- Performance Tracking and Evaluations
- Internal Control Systems
- Core Values Management
- Managing Operations and Efficiency
- Customer Service and Assistance
- Logistics Operations Management
Timeline
Senior Director, Operation & HR
Fujikura America Inc.
2022.01 - Current
Director
Fujikura America Inc.
2018.04 - 2019.12
General Manager of Operation & HR
Fujikura America Inc.
2009.04 - 2018.03
Manager of Operations
Fujikura America Inc.
1995.04 - 2009.03
Bachelor of Science - Marketing Management, Minor in Accounting
St. Scholastica's College