Dan Valadez
Menifee,CA
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
21
21
years of professional experience
Work History
Call Center Manager
Big B's Plumbing, Electric, Heating, and Air
11.2022 - Current
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Created outbound sales campaign for CSR's first year $97,000 in revenue second year $256,000 in Revenue.
- Took companies booking rate from 72% to 85%
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Development Specialist
IDIQ
10.2020 - 11.2022
- Creating strong business affiliates with IDIQ, by creating strategic partnerships based around their client's needs
- Hit 1 million in sales my first year.
- top close ratio of 30 sales reps for 9 months consecutive
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Mentored junior team members, providing guidance on best practices in business development to elevate their performance levels.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
Sales Consultant and Lead Generation
Self-employeed
01.2014 - 05.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Regional Sales Representative
EnvirOasis
12.2013 - 05.2014
- Responsible for creating new business in my designated areas through cold calling and email marketing
- Responsible for having knowledge of all commercial energy efficient lighting products
- Responsible for creating quotes for all clients in designated areas, follow up with all quotes and close 70% of quotes
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Researched potential clients and markets to prepare for appointments.
Call center manager/ seminar Sales
Accelerated Wealth
02.2011 - 08.2013
- Manager daily- assign new leads to the team, track employee dials, email campaigns, daily training or motivational meetings, create daily reports, save cancellations, and sell clients to different seminars
- Manager weekly- weekly training and motivating team and individual employ, track employ weekly dials and conversion rate
- Track and report marketing techniques, track overall seminars sales and attendance
- Increased seminar attendance by 40% in the first month
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
Inside sales/ Team Lead
Performance Advantage Group
01.2010 - 02.2011
- Extensive knowledge of real estate investments
- Responsible for sales trainings for team, making sure team was hitting daily and weekly sales targets
- Closing high pressure sales calls on one call
- 4-time sales person of the month
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Exceeded revenue goals consistently with tenacious prospecting efforts and strategic account management practices.
- Facilitated open communication among team members, encouraging collaboration and problem-solving in challenging situations.
- Worked closely with other departments to promote products and marketing campaigns.
Sales
Momentum Marketing
07.2007 - 01.2010
- Extensive knowledge of internet business marketing
- Responsible daily phone calls and selling clients coaching programs
- Salesperson of the year 2008
Office Manager/ Applicator
Pest Free Organically
01.2004 - 01.2007
- Office Manager Daily- run call center creating call ins to new clients., Up sale new clients on annual service
- Assign applicators daily routes, track daily sales totals
- Motivate applicators
- Office Manager Weekly- Train and Motivate applicators on services and new products, Track weekly sales
- Call and track applicators routes and customer service
- Increased sales by 15 % every month
Education
No Degree - Business Administration And Management
Brigham Young University Idaho
Rexburg, ID01.2017
High School -
Snow Canyon High School
01.2002
Skills
- Key account management
- Business analysis
- New business opportunities
- CRM management
- Client acquisition
- Cold calling
- Lead generation
- Account management
- Consultative sales
- Account development
Accomplishments
- Supervised team of 6 staff members.
- Documented and resolved lack of business which led to 500k in revenue with outbound.
- Top Closer of the Year for 3 years
- Highest close ratio 9 months consecutive
Personal Reference
Robert Golledge, 951-505-8888, Bishop, L.D.S. Church
Professional References
- Trace Turley, 702-300-3482, Performance Advantage Manager
- Chris Matthews, 435-313-5025, Pest Free Organically Owner
Languages
English
Full Professional
Timeline
Call Center Manager
Big B's Plumbing, Electric, Heating, and Air
11.2022 - Current
Business Development Specialist
IDIQ
10.2020 - 11.2022
Sales Consultant and Lead Generation
Self-employeed
01.2014 - 05.2020
Regional Sales Representative
EnvirOasis
12.2013 - 05.2014
Call center manager/ seminar Sales
Accelerated Wealth
02.2011 - 08.2013
Inside sales/ Team Lead
Performance Advantage Group
01.2010 - 02.2011
Sales
Momentum Marketing
07.2007 - 01.2010
Office Manager/ Applicator
Pest Free Organically
01.2004 - 01.2007
No Degree - Business Administration And Management
Brigham Young University Idaho
High School -
Snow Canyon High School
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