Salesforcecom
Dan Wooding
Director, Business Systems
Hempstead,NY
Summary
Innovative and technically-astute Technology Director well-versed in analyzing user needs and developing applications to precisely meet diverse needs. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Business Applications Director
The NPD Group
Port Washington, NY
04.2016 - Current
- Oversaw development and implementation of Salesforce Lightning to support commercial sales teams.
- Interviewed, hired, trained and mentored 4 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Established monthly Salesforce enhancements, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
Salesforce Business Analyst
2U Inc
New York, NY
09.2012 - 02.2016
- Developed, updated and organized 26 Salesforce databases to handle company and university data.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Eliminated downtime by accurately implementing scrum/agile methodology with 2 week sprints.
Salesforce Consultant
Randstad International
New York, NY
03.2011 - 09.2012
- Supported Morgan Stanley Smith Barney with their Salesforce center of Excellence team.
- Designed and implemented advisor recruiting app from apply to hire.
- Maintained 9 Salesforce databases supporting 3,000+ users.
Tier 2 Technical Support Representative
Stream Global Services Inc.
Watertown, NY
12.2008 - 03.2011
- Provided 1st and 2nd level technical support and troubleshooting to external clients.
- Served customers in with friendly, efficient manner following outlined steps of service.
- Partnered with 5 large financial institutions as direct contact with support.
Education
Bachelor of Science - Communications, Mass Media, Business
Castleton University
Castleton, VT 08.2001 - 05.2005
Skills
Analytical Thinking and Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft 365
Visual Studio Code
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Business Applications Director
The NPD Group
04.2016 - Current
Salesforce Business Analyst
2U Inc
09.2012 - 02.2016
Salesforce Consultant
Randstad International
03.2011 - 09.2012
Tier 2 Technical Support Representative
Stream Global Services Inc.
12.2008 - 03.2011
Bachelor of Science - Communications, Mass Media, Business
Castleton University
08.2001 - 05.2005
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