Danielle Hill
Dayton
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Victoria Secret Call Center
09.2018 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
STNA
Brightstar Healthcare Agency
04.2018 - 05.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
STNA
IntelyCare
04.2019 - 06.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
STNA
Alto Healthcare Agency
04.2019 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
STNA
Gale Healthcare
03.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
No Degree - Nursing
Clark State Community College
Springfield, OH08.2025
High School Diploma -
Miami Valley Career Technology Center
Clayton, OH05.2016
High School Diploma -
Trotwood-Madison High School
Trotwood, OH05.2016
Skills
- Transportation Assistance
- Nursing Standards
- Supporting Daily Living Needs
- Observation Documentation
- Performance Monitoring
- Call Documentation Skills
- Adobe Systems Adobe Flash
- Providing Customer Support
- Answering Questions
- Order and Refund Processing
- Microsoft Office
- Writing
- Active Listening
Timeline
STNA
Gale Healthcare
03.2022 - Current
STNA
IntelyCare
04.2019 - 06.2021
STNA
Alto Healthcare Agency
04.2019 - Current
Call Center Representative
Victoria Secret Call Center
09.2018 - 01.2019
STNA
Brightstar Healthcare Agency
04.2018 - 05.2019
No Degree - Nursing
Clark State Community College
High School Diploma -
Miami Valley Career Technology Center
High School Diploma -
Trotwood-Madison High School
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