Denise Smith
Saint Louis,MO
Summary
Practiced customer service professional with Insurance expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
19
19
years of professional experience
Work History
Call Center Representative
American Medical Response
Saint Louis , MO
02.2020 - Current
- Schedule transportation for customers to the doctor’s office, pharmacy, and grocery store Insurance Agent
Insurance Agent
PHP/Ozark Mountain Group
Saint Louis , MO
08.2019 - 01.2020
- Calculate premiums and payment methods.
- Evaluate customer needs and financial status and propose protection plan that meet their criteria.
- Obtain underwriting approval by completing application for coverage.
- Maintain electronic and paper records.
- Make sure policies stay current and make amendments to policy as life changes.
Money Center Cashier/Deli Associate
Walmart
07.2016 - 08.2019
- Cash payroll and income check for customers.
- Operate cash register.
- Transfer funds through Money Gram.
- Assist with bill pay.
- Slice, weight, and package meats and cheeses.
- Prepare party trays.
- Stock and display products.
Direct Care Worker
Community Alternatives
Saint Louis , MO
06.2007 - 03.2011
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Worked with supervisory medical staff to review cases and improve care.
- Laundered clothing and bedding and changed linens
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education
Some College (No Degree) - Business Administration
Columbia College
Columbia, MOSanford Brown College
2012
HSD -
McCluer North High School
1989
Skills
- Cash register
- Interpersonal skills
- Excellent customer service
- Decision making
- Financial
- Funds
- Insurance
- Leadership
- Money
- Office
- Multitasking
- Office Administration
- Payroll
- PHP
- Policies
- Self-motivated
- Time management
- Transportation
- Call center experience
- Customer communications
Affiliations
Dean's List
Timeline
Call Center Representative
American Medical Response
02.2020 - Current
Insurance Agent
PHP/Ozark Mountain Group
08.2019 - 01.2020
Money Center Cashier/Deli Associate
Walmart
07.2016 - 08.2019
Direct Care Worker
Community Alternatives
06.2007 - 03.2011
Some College (No Degree) - Business Administration
Columbia College
Sanford Brown College
HSD -
McCluer North High School