DANA ANSBACH
Allentown,PA
Summary
Highly skilled credit and finance professional with over eight years of experience at Uline, a multi-billion dollar corporation. Expertise in client relations, finance, and problem-solving with a track record of 0% error rate. Strong attention to detail and time management, ensuring operational efficiency while exceeding expectations. Proven ability to collaborate with internal teams and able to communicate effectively with customers across the United States, Canada, and Mexico.
Results-driven Credit Representative known for high productivity and efficient task completion. Specialize in credit analysis, risk assessment, and customer service. Excel in negotiation, communication, and problem-solving to achieve positive outcomes. Committed to maintaining accuracy and compliance in all transactions.
Overview
12
12
years of professional experience
Work History
Credit Representative
Uline
Allentown, Pa
05.2016 - Current
- Company Overview: a multi-billion dollar corporation
- Handle invoice inquiries, process rebills, and manage payments across multiple countries (U.S, Canada, and Mexico).
- Process purchase orders.
- Manage declined credit card reports, including fraudulent orders and charges.
- Work daily with multi-billion dollar corporations regarding purchasing and payments.
- Clear an average of 150 requests per hour while maintaining 0% error rate.
- Mentor and train new representatives, lead team meetings, and take leadership role in various team projects.
- Logistics Coordination
- Freight Optimization: Managing domestic shipping including LTL (less than truckload) and FTL (full truckload) shipments.
- Freight Forwarding
- Order Fulfillment
- Familiarity with Automated Systems (WMS)
- Supply Chain Management
- Supplier Relationship Management: Building strong partnerships to ensure reliable supply and mitigating potential disruptions.
- Quoted Pricing Expertise
- Offering tiered pricing or volume-based discounts for bulk orders helping customers save while maintaining profitability.
- Sales Tax Management
- Managed customer inquiries regarding credit applications and account status.
- Collaborated with sales teams to resolve customer payment issues and disputes.
- Collaborated with team members to resolve shipping discrepancies and improve workflow efficiency.
- Coordinated shipments and deliveries, ensuring timely arrival to customers and clients.
Kutztown University tutor
Kutztown University
Kutztown, Pennsylvania
08.2013 - 12.2015
- Guided students through complex subject matter in one-on-one tutoring sessions.
- Developed tailored lesson plans based on individual student needs and learning styles.
- Facilitated group discussions to encourage collaborative learning and peer engagement.
- Monitored student progress and provided constructive feedback on assignments.
- Utilized educational tools and resources to enhance student understanding of concepts.
- Assisted faculty in curriculum development by providing insights from tutoring experiences.
- Created lesson plans tailored to the individual needs of each student.
- Ensured that all questions were answered thoroughly during tutoring sessions.
- Explained course concepts, theories, and ideas in an easy-to-understand manner.
Education
Bachelor of Science - Business Management, Concentration in Finance
Kutztown University
Kutztown, PASkills
- Credit Management
- Client Relations
- Fraud Detection
- Fraud Prevention
- Ariba
- Coupa
- Microsoft Office Suite
- Complex Problem-Solving
- Decision Making
- Team Collaboration
- Leadership
- Time Management
- Multi-tasking
- AS400
- Invoice processing
- Supplier relationship management
- Data analysis
- Attention to detail
- Effective communication
- Goal-oriented mindset
- Oral and written communications
- Critical thinking
- Resolve complaints
- Distribution experience
Languages
- English, Fluent
- German, Basics
Industry Knowledge
- Logistics Coordination
- Freight Forwarding
- Supply Chain Management
- Supplier Relationship Management: Building strong partnerships to ensure reliable supply and mitigating potential disruptions.
- Quoted Pricing Expertise
- Offering tiered pricing or volume-based discounts for bulk orders helping customers save while maintaining profitability.
- Customer Experience
- Proactive
- Distribution Environment
- Able to adapt and work in high stress environment
- High performance metrics
Achievements & Awards
- Top Dog
- Hamilton award-0% error rate in Credit Department over nine year employment span
Timeline
Credit Representative
Uline
05.2016 - Current
Kutztown University tutor
Kutztown University
08.2013 - 12.2015
Bachelor of Science - Business Management, Concentration in Finance
Kutztown University
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