Dana Andrea
Ronkonkoma
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Medical Coder
Dr Altan Ilkay stony brook urologist
East Setauket
10.2025 - Current
- Reviewed patient records for accurate coding and documentation.
- Assigned appropriate codes for urological procedures and diagnoses.
- Collaborated with healthcare providers to clarify coding requirements.
Manager
Karisma hair salon
Smithtown
08.2023 - 10.2025
- Managed daily operations to enhance customer service and salon efficiency.
- Trained and mentored stylists on techniques and customer engagement strategies.
- Oversaw scheduling of appointments to optimize staff availability and client satisfaction.
- Implemented marketing initiatives to promote services and attract new clients.
- Conducted regular staff meetings to communicate goals and address concerns effectively.
Server
Outback Steakhouse
East Setauket
04.2022 - 04.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff.
- Served food and beverages promptly while ensuring guest satisfaction.
- Processed payments accurately through point-of-sale systems.
- Managed multiple tables efficiently during peak service hours.
- Provided excellent customer service to ensure satisfaction.
Head Server
Holbrook diner
Holbrook
11.2019 - 04.2020
- Managed dining area to ensure excellent guest experiences.
- Trained new servers on menu items and service techniques.
- Assisted in coordinating staff schedules for efficient service.
- Collaborated with kitchen staff to streamline food delivery processes.
- Handled customer inquiries and resolved complaints promptly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Head Server
I hop restaurant
Riverhead
08.2018 - 04.2019
- Trained new servers on menu items and service techniques.
- Handled customer inquiries and resolved complaints promptly.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
Head Server
PF Changs Restaurant
Lake Grove
04.2015 - 08.2017
- Managed dining area to ensure excellent guest experiences.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Served high volume of tables at once and simultaneously supervised serving staff.
Education
License - Cosmetology
Eastern Suffolk Boces
Bohemia, NY 09.2024 - 06.2025
Sachem North
Ronkonkoma, NYSkills
- Customer service
- Team management
- Sales promotion
- Effective communication
- Point-of-sale system
- Check payment processing
- Team member support
- Cash handling
- Positive and professional
- Server training
References
References available upon request.
Timeline
Medical Coder
Dr Altan Ilkay stony brook urologist
10.2025 - Current
License - Cosmetology
Eastern Suffolk Boces
09.2024 - 06.2025
Manager
Karisma hair salon
08.2023 - 10.2025
Server
Outback Steakhouse
04.2022 - 04.2024
Head Server
Holbrook diner
11.2019 - 04.2020
Head Server
I hop restaurant
08.2018 - 04.2019
Head Server
PF Changs Restaurant
04.2015 - 08.2017
Sachem North