Hi, I’m
Luis Sierra
Dallas,TX.
Summary
Self-motivated and dedicated individual with an extensive knowledge in customer support and collections seeking an opportunity to grow within your company and become a valuable asset. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
years of professional experience
Work History
Gi AllianceDallas, TX
Medical Coder
06.2017 - Current
Job overview
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Maintained high accuracy rate on daily production of completed reviews.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Verified proper coding, sequencing of diagnoses and accuracy of [Type] procedures.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Safeguarded medical records to maintain patient confidentiality.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
Prime Financial ServicesDallas, TX
Collections Agent
04.2014 - 06.2017
Job overview
- Set up payment arrangements with current and former patients of Methodist Hospital - Facilitated and submitted patient claims to health insurance companies
- Work with attorneys on settlements of patient debt
La Sierra ContractingDallas, TX
Commercial Roofing Supervisor
03.2012 - 04.2014
Job overview
- Supervised a crew of roofing specialists, while repairing and installing commercial and residential roofs.
- Delegated duties to employees based on skillset.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Prepared and planned worksites to help jobs run smoothly.
Consumer Credit Services of Dallas, CCCSDallas, TX
Customer Service Representative
03.2009 - 04.2012
Job overview
- Answered a high volume of customer service calls - Schedule appointments for existing/potential clients with Credit Counselors regarding credit and mortgage issues
- Assist current clients with general account issues related to the individual Debt Management Program provided
- Negotiate with creditors and collection agencies on the customer's behalf regarding balances and interest rate reduction
ACE Cash ExpressIrving, TX
Outbound Collections Specialist
08.2006 - 03.2009
Job overview
- Placed outbound calls to clients that were past due on their short-term loans
- Provided the client with di erent payment options.
DPI TeleconnectDallas, TX
Collections/Customer Service Supervisor
07.2000 - 08.2006
Job overview
- Maintained and supervised a balanced flow of work that consisted of eleven representatives
- Coordinated timing and priority of tasks - Made payment arrangements with past due customers - Processed daily credit card transaction reports - Handled a large volume of customer calls in minimum time - Resolved billing issues and activated new phone service for customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Education
Mountain View CollegeDallas, TX
Workforce And Continuing Education from Medical Coding Courses
08.2019
Mountain View College
01.1998
Franklin D. Roosevelt High School
High School Diploma
01.1996
Skills
- Extensive experience in customer service and collections
- Patient Data Identification
- Medical Terminology
- Medical Record Security
- Data Verification
- Data Entry
- Patient Data Coding
- Insurance Verification
- HIPAA Compliance
- ICD-9 Coding
- ICD-10 Coding
- Doctor Communication
- Compliance Verification
- Attention to Detail
- Customer Service
- Records Accuracy
- Billing Procedures
- Word Processing Software
References
References are available upon request.
Languages
Languages
English
Professional
Spanish
Professional
Timeline
Medical Coder
Gi Alliance
06.2017 - Current
Collections Agent
Prime Financial Services
04.2014 - 06.2017
Commercial Roofing Supervisor
La Sierra Contracting
03.2012 - 04.2014
Customer Service Representative
Consumer Credit Services of Dallas, CCCS
03.2009 - 04.2012
Outbound Collections Specialist
ACE Cash Express
08.2006 - 03.2009
Collections/Customer Service Supervisor
DPI Teleconnect
07.2000 - 08.2006
Mountain View College
Workforce And Continuing Education from Medical Coding Courses
Mountain View College
Franklin D. Roosevelt High School
High School Diploma
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