Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
DANA ARCENEAUX

DANA ARCENEAUX

Hamshire,TX

Summary

I am a results-driven leader with over 25 years of experience across diverse business platforms. Proficient in both independent and collaborative environments, I excel in resolving system issues and implementing best practices to enhance processes. My expertise includes planning, directing, and coordinating activities in systems analysis, support, and project management. I have a proven track record of fostering strong relationships with colleagues and vendors, promoting collaboration and teamwork.

Overview

21
21
years of professional experience

Work History

CORE OPERATIONS ADMIN

CYFAIR FEDERAL CREDIT UNION
03.2023 - Current
  • Responsible for all aspects of 3rd party systems including, but not limited to, version updates, product updates and/or additions, user permissions and site functionality
  • Analyzes the credit union’s existing products/processes and consults with the system business owners to map the system to the credit union’s core system
  • Interacts with various system providers in order to maximize the vendor relationship and resolve technical support issues in a timely manner
  • Controls solutions by establishing specifications and enhancements; coordinating development with vendors

BUSINESS ANALYST / IT DEVELOPMENT MGR

MOBILOIL CREDIT UNION
11.2018 - 03.2023
  • Provided project management for major software implementations and upgrades from ideation to completions
  • Coordinate deadlines to ensure obstacles are removed and deadlines are met
  • Work with end users to develop specifications of working processes or changes to processes based upon new software requirements
  • Proficient knowledge of many aspects of IT data analytics, software evaluation, change management, and process innovation
  • Oversees/performs system set-up for the department applications (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
  • Supervision of Eight to 10 employees on the development team

PRIN. OWNER / SR. FIN. IT ANALYST

STRAIGHT ARROW CONSULTING
05.2016 - 06.2018
  • Provided legacy software support to all levels of hospital business office, including testing, implementation, data analytics, and project management
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

SR. FIN. IT ANALYST

INNOVATIVE HEALTHCARE SOLUTIONS
06.2012 - 04.2016
  • Managed complex projects, established, and implemented new and updated system requirements or procedures
  • Worked on implementation and build for new and upcoming Hospital systems (Cerner / Epic / Paragon)
  • Supported Legacy system, Mckesson Star
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.

ASST. BUS. OFFICE MGR

BEAUMONT SURGICAL AFFILIATES
06.2004 - 05.2012
  • Assisted with daily operations of business office staff along with HR and Allied Health duties
  • Technical contact for major implementation of new software and phone systems
  • Support for core software issues and customer service resolution
  • Supervision of 5 Business office employees
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Bachelor of Business Administration - Management Information Systems

LAMAR UNIVERSITY
Beaumont, TX
05.1996

Skills

  • Excellent Customer Service
  • Project Management
  • Process Innovation
  • Analytical Thinker
  • Effective Communicator
  • Workflow improvement
  • Software implementation
  • Helpdesk Support

Accomplishments

  • Supervised team of 8 staff members.
  • Led upgrade projects to improve Symitar performance
  • Achieved On Boarding process by introducing custom built software for onboarding employees.
  • Resolved product issue through consumer testing.
  • Documented and resolved legacy system issues which led to successful implementation of core software.

Timeline

CORE OPERATIONS ADMIN

CYFAIR FEDERAL CREDIT UNION
03.2023 - Current

BUSINESS ANALYST / IT DEVELOPMENT MGR

MOBILOIL CREDIT UNION
11.2018 - 03.2023

PRIN. OWNER / SR. FIN. IT ANALYST

STRAIGHT ARROW CONSULTING
05.2016 - 06.2018

SR. FIN. IT ANALYST

INNOVATIVE HEALTHCARE SOLUTIONS
06.2012 - 04.2016

ASST. BUS. OFFICE MGR

BEAUMONT SURGICAL AFFILIATES
06.2004 - 05.2012

Bachelor of Business Administration - Management Information Systems

LAMAR UNIVERSITY

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DANA ARCENEAUX