Ryan Morrison
Las Vegas,NV
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Core Technology Tech II
Cox Communications
03.2019 - Current
- Installing video, data, and phone equipment.
- Efficiently installing fiber and coaxial cable from tap or cross connect to the residence to provide service.
- Troubleshooting malfunctioning, serviceable, equipment.
- Educating residential customers on cox services to ensure less repeat trouble calls.
- Providing sufficient service to each customer in a timely manner.
- Assisting other technicians on installs or trouble calls to ensure each customer receives a lasting positive experience.
- Communicating with supervisor, routing, and technicians to sustain a collaborative environment.
- Notating every action and observation after each and every installation or trouble call.
- Withstanding the heat of the summer months while maintaining all performance-based metrics.
Customer Service/Tech Support
GoDaddy
11.2017 - 02.2019
- Consulted with customers about their business needs.
- Matched GoDaddy products and/or solutions to customers' online goals, all while providing first-call-resolution.
- Interact and communicate effectively with various levels of the organization.
- Build rapport with customers while meeting quality and production standards.
- Demonstrated ownership for issues pertaining to customer service questions by researching and providing solutions to concerns regarding the use of company products.
Pest Control Technician
Green Mango Pest Control
02.2015 - 10.2017
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Inspected equipment for proper functionality to effectively facilitate application.
Retail Customer Service Associate
Bed Bath & Beyond
01.2014 - 01.2015
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Assisted customers in making informed purchase choices and selecting products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Computer Science
Northern Arizona University
Flagstaff, AZ12.2027
No Degree -
Long Beach City College
Long Beach, CAHigh School Diploma -
Highland High School
Gilbert, AZ05.2013
Skills
- Strong-Minded
- Self-Motivated
- Team Player
- Excellent Customer Service
- Flexible Attitude
- Excel Under Pressure
- Goal and Challenge Achiever
- Time Management
- Problem Solving
- Collaboration
Accomplishments
- Eagle-Scout (2012)
- Volleyball Team Captain and State Champion (2013)
Timeline
Core Technology Tech II
Cox Communications
03.2019 - Current
Customer Service/Tech Support
GoDaddy
11.2017 - 02.2019
Pest Control Technician
Green Mango Pest Control
02.2015 - 10.2017
Retail Customer Service Associate
Bed Bath & Beyond
01.2014 - 01.2015
Bachelor of Science - Computer Science
Northern Arizona University
No Degree -
Long Beach City College
High School Diploma -
Highland High School