Dana Atwell
Crestwood,KY
Summary
RN/BSN care manager with a background in telephonic and face-to-face assessments, member education, and care plan development. Uses clinical judgment to identify gaps in care, support transitions of care, and coordinate with providers and community resources to help members reach health goals and complete needed preventive services.
Overview
19
19
years of professional experience
Work History
RN/BSN Care manager Telephonic
Humana
Louisville, KY
01.2023 - Current
- Utilize a holistic, member-centric approach to engage and motivate members and their families through recovery and health and wellness programs.
- Performs telephonic and face to face assessments and evaluations of the member's needs to achieve and/or maintain an optimal wellness state by guiding members/families toward the appropriate resources for the care and overall wellbeing of the member.
- Monitored member progress towards desired outcomes through ongoing assessments and evaluations.
- Conducted outreach calls to members and providers to bridge care gaps.
- Collaborated with members, providers, and community resources to effectively address member needs.
- Perform clinical intervention through the development of a care plan specific to each member based on clinical judgment, changes in members' health or psychosocial wellness, and identified triggers.
- Coordinates delivery of needed services/supports for Physical Health, Social Determinant of Health and value added benefits.
- Collaborates with providers and community services to promote quality and cost-effective outcomes.
- Coordinates across the transdisciplinary care team (at a minimum the PCP) and transitions of care
- Monitored performance indicators and analyzed member needs to identify care gaps, contributing to achievement of company metrics.
- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
- Completed submission of incident reports to document and address issues.
Nurse
Jefferson County Public Schools
Louisville, KY
04.2021 - 01.2023
- Administer prescribed/over the counter medications, breathing treatments and insulin.
- Responded to medical emergencies, ensuring timely and effective care.
- Monitor and assess students in a school setting.
- Treat minor injuries.
- Develop care plans for students in preschool – high school.
- Managed care for over 40 students daily in a school environment.
- Educated staff on proper emergency medication administration techniques.
- Facilitated communication with parents and staff to address student needs.
- Made appropriate referrals to healthcare professionals.
Bedside Nurse
Norton Healthcare
Louisville, KY
01.2008 - 01.2016
- Supported ordering, collection, and interpretation of appropriate lab tests.
- Worked on very busy med/surg and wound care floor with 8-10 patients.
- Completed head-to-toe assessments, wound care, tracheostomy care, and isolation precautions.
- Supported oncology floor care, including blood products, toxic waste disposal, and immunocompromised patients.
- Precepted many new nursing students and new nurses.
- Educated patients and families on cancer treatment plans, symptom control, pain management, and skin care.
- Provided postpartum and infant care in mother-baby unit, including medications, breastfeeding support, jaundice testing, 24-hour baby testing, and hemorrhage care for up to 10 patients per shift.
- Managed care for post-op C-section and vaginal birth patients from 1-2 hours after birth through discharge, performed lab tests, and reported results.
- Communicated between patients and physicians to support understanding of treatment plans and guided healthcare teams.
- Followed HIPAA requirements and maintained CPR compliance.
- Assessed and cared for patients with chronic and acute conditions, including asthma, depression, anxiety, pregnancy-related lab results, diabetes, hypertension, incision care, and social service needs.
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
- Served as preceptor for many nursing students and new hire nurses.
- Worked well with team members, managed time efficiently, and remained reliable and dependable.
- Team player and use of time management very efficient
- Extremely reliable and dependable
Education
Cannabis Healthcare and Medicine Certification -
Bellarmine University
Louisville, Kentucky01-2025
Fitness Nutrition Specialist and Weight Management Specialist -
American Council on Exercise
Louisville, KY01-2018
Certified Personal Trainer -
National Academy of Sports Medicine
Louisville, KY01-2017
Bachelor - Nursing
Indiana University Southeast
Southbend, Indiana01-2015
Associate of Science - Nursing
Jefferson Community College
Louisville, Kentucky01-2008
Skills
- Strong clinical judgment
- Collaborate with multiple departments
- Quality focused
- Organized and Self Motivated
- Patient/family focused
- Meeting all quality metrics
- Problem resolution capability
- Ensuring all gaps care closed
- Very professional tone telephonic
- Microsoft Word/Excel and PowerPoint
- Case Management
- Proper catheter insertion/removal
- HCAT/CGX/ODOS
- Identify and analyze gaps of care
- Quality improvements
- Stars and HEDIS knowledge
- Clinical assessment
- Care coordination
- Telephonic triage
- Patient education
- Transitions of care
Personal Information
Title: RN/BSN
Accomplishments
Multiple Better Care Awards and You Rock Awards given by my patients and staff members for going above and beyond typical expectations. Daisy award nominations by patients.
Timeline
RN/BSN Care manager Telephonic
Humana
01.2023 - Current
Nurse
Jefferson County Public Schools
04.2021 - 01.2023
Bedside Nurse
Norton Healthcare
01.2008 - 01.2016
Cannabis Healthcare and Medicine Certification -
Bellarmine University
Fitness Nutrition Specialist and Weight Management Specialist -
American Council on Exercise
Certified Personal Trainer -
National Academy of Sports Medicine
Bachelor - Nursing
Indiana University Southeast
Associate of Science - Nursing
Jefferson Community College