Ciera Vicente
Loveland,CO
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Effective clinical case manager knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Works well with diverse patient populations and fosters trusting relationships to improve outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telephonic RN Care Partner
Commonwealth Care Alliance
Boston, MA
10.2021 - Current
- Provided telephonic case management for over 200 dual Medicaid/Medicare coverage members.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided emotional support to patients and their families.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
Staff Nurse
Caretenders Home Health
Bourne, MA
11.2020 - 08.2021
- Focused on admission of new patients up to 3 per shift.
- Accurate data entry into electronic systems.
- Maintains medical records confidentiality at all times through proper use of computer passwords, maintenance of secured files, adherence to HIPAA polices.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
Clinical Manager
Blue Hills Therapeutics
Forestdale, MA
09.2018 - 10.2020
- Managed over 30 clinical staff and over 250+ patients.
- Implemented new policies and educated staff on changes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Facilitate hiring of qualified clinical personnel by interview applicants and making recommendations for employment.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Handled job duties for staff members which were unavailable or out of office.
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Developed and adjusted work schedules for clinical staff.
- Regularly evaluated employee performance and provided feedback.
- Oversaw admissions and discharges.
- Reviewed charts weekly to complete quality control checks.
- Sought opportunities to improve patient care and outcomes.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
Staff Nurse
Falmouth Hospital
Falmouth, MA
04.2018 - 09.2018
- Managed up to 6 acute patients on overnight shift.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Staff Nurse
Brandon Woods Of Dartmouth
North Dartmouth, MA
08.2017 - 03.2018
- Provided care for up to 40 long term care and rehab patients per shift.
- Supported needs of medically complex patients with skilled nursing care.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Provided therapeutic nursing interventions for individualized plan of care to patient.
- Administered blood draws, EKGs, dressing changes and other nursing interventions to detect medical conditions and formulate plan of care.
- Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
- Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
- Exercised good nursing judgment in addressing symptoms and concerns, re-educating and assessing patient condition to deliver quality patient care.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT05.2023
Associate of Science - Nursing
Quincy College
Quincy, MA05.2017
No Degree - Licensed Practical Nurse Program
Upper Cape Cod Regional Technical School
Bourne, MA06.2011
Skills
- Chronic Disease Management
- Nursing Staff Leadership
- EMR Systems
- Case Management
- Strong Clinical Judgment
- Care Plan Development
- Complex Problem-Solving
- Precepting
- Patient and Family Advocacy
- Medication Administration
- Patient Education and Counseling
Certification
Registered Nurse: Massachusetts and Colorado (compact)
BLS certified through American Heart Association
Skills
administrative, excellent interpersonal skills, customer care, data analysis, data collection, data entry, diagnosis, Documentation, Focus, Nursing, organizational, process improvement, coding, Quality, QA, rapport, reporting, Staff Development, staffing, supervision, teaching
Timeline
Telephonic RN Care Partner
Commonwealth Care Alliance
10.2021 - Current
Staff Nurse
Caretenders Home Health
11.2020 - 08.2021
Clinical Manager
Blue Hills Therapeutics
09.2018 - 10.2020
Staff Nurse
Falmouth Hospital
04.2018 - 09.2018
Staff Nurse
Brandon Woods Of Dartmouth
08.2017 - 03.2018
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Quincy College
No Degree - Licensed Practical Nurse Program
Upper Cape Cod Regional Technical School
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