Sara Mcintosh
Registered Nurse
Milford,OH
Summary
Compassionate Telephonic Registered Nurse Case Manager offering 10+ years of experience working with various types and ages of patients primarily with chronic complex health issues. I'm a skilled and organized candidate who is successful at managing multiple priorities and the willingness to exceed quickly in new roles. Flexibile and can take on new challenges with a positive attitude.
Overview
31
31
years of professional experience
Work History
Telephonic RN Case Manager
Humana
06.2013 - Current
- Managed members that were post discharges from the hospitals.
- Educated family members and caregivers on member care instructions.
- Optimized resource utilization by identifying opportunities for cost saving feature sharing information on their benefits.
- Served as a key liaison between members, families, and their healthcare providers to make their follow up from the hospital or rehab facility successful.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Provided emotional support to members coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Evaluated patient histories, complaints, and current symptoms.
- Managed complex cases involving multiple comorbidities, including behavioral health members requiring close monitoring and coordination of various healthcare services.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Organized and detail-oriented with a strong work ethic.
Hospice Admissions Nurse and Case Manager
Hospice Of Southwest Ohio
02.2010 - 12.2012
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Streamlined communication with interdisciplinary team members for seamless care coordination during hospice admissions.
- Provided compassionate support to families in crisis situations, guiding them through complex decision-making regarding their loved ones'' end-of-life care options.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Established hospice care services for young adulds, elderly and disabled patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes if applicable.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times
- Improved patient admission process by efficiently conducting initial assessments and obtaining necessary medical information.
- Maintained accurate documentation of admission assessments, individualized care plans, and ongoing updates in electronic health records
- Strengthened interdisciplinary collaboration through regular participation in team conferences discussing holistic patient-centered plans of care adjustments as needed over time.
- Demonstrated exceptional clinical judgement when evaluating appropriateness for hospice services based on Medicare guidelines and individual patient needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Health and Wellness Director
Brookdale Assisted Living
02.2009 - 12.2011
- Streamlined facility operations by implementing effective management strategies and improving staff communication.
- Oversaw ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects including clinical assessments, daily meetings with administrative staff, scheduling of nursing staff biweekly and colborsting with other facility leaders and supervisors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Conducted regular assessments of facility equipment and infrastructure needs, ensuring timely updates or replacements as needed.
- Led a team of dedicated professionals, providing mentorship and guidance to enhance their skills and performance levels.
- Developed policies and procedures that maintained compliance with industry regulations while ensuring safety for all patients and staff members.
Director of Nursing
Maderia Health Care Center
05.2009 - 09.2009
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Identified department issues to recommend corrective actions.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Performed rounds to observe care and interview staff, residents, and families.
Assistant Director of Nursing
Livingston Care Center
03.2008 - 05.2009
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules, filling in as needed in order to meet patients needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assisted in developing policies and procedures for safe medication administration, minimizing errors within the department.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Established new policies and updated existing policies to improve standard of care for patients.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
RN Assessment Coordinator and Team/Clinical Leader
Otterbein Senior Living
05.2005 - 03.2008
- Collaborated with interdisciplinary teams for comprehensive patient care plans and MDSs', resulting in better health outcomes.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Educated family members and caregivers on patient care instructions.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Stayed up to date on current assessment trends and laws.
- Served as a subject matter expert on educational assessments, providing guidance and mentorship to colleagues in navigating the complexities of assessment design, implementation, and analysis.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate Degree In Nursing - Nursing
Miami University-Middletown Branch
Middletown, OH06.2003
Bachelor Of Applied Science - Food And Nutrition
Ball State University
Muncie, IN02.1986
Skills
- Clinical assessment
- Chronic Disease Management
- Critical Thinking
- Microsoft Office
- Diabetes management
- Patient Care Assessment
- Training staff
- Healthcare Personnel Supervision
- Patient Condition Monitoring
- Attention to Detail
- Medication Administration
- Care Planning
- Policy Adherence
- Delegation and Motivation
- Community Resources
- Decision-Making
- HIPAA Compliance
- Referral Generation
- Preventive health
- Multidisciplinary Approach
- Case Management
- Accurate Documentation
- Discharge Planning
- Case Evaluation
- Infection Control
- Unit Administration
- Patient and family advocacy
- Management skills
Certification
Certified Case Manager 2021
Quote
In order to succeed, we must first believe that we can.
Nikos Kazantzakis
Timeline
Telephonic RN Case Manager
Humana
06.2013 - Current
Hospice Admissions Nurse and Case Manager
Hospice Of Southwest Ohio
02.2010 - 12.2012
Director of Nursing
Maderia Health Care Center
05.2009 - 09.2009
Health and Wellness Director
Brookdale Assisted Living
02.2009 - 12.2011
Assistant Director of Nursing
Livingston Care Center
03.2008 - 05.2009
RN Assessment Coordinator and Team/Clinical Leader
Otterbein Senior Living
05.2005 - 03.2008
Associate Degree In Nursing - Nursing
Miami University-Middletown Branch
Bachelor Of Applied Science - Food And Nutrition
Ball State University
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