ASHLEI GAY
Omaha,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Telephonic RN Case Manager
XstremeMD
Broussard, LA
01.2022 - 09.2024
- Responded promptly and professionally to incoming calls from employers seeking medical advice or assistance for their injured employees.
- Rendered telephone advice according to established guidelines and protocols.
- Conducted follow-up calls with injured employees for evaluation of treatment plans.
- Utilized evidence-based practice guidelines when providing care recommendations over the phone.
- Determined whether a caller's complaint is an emergency situation requiring immediate referral to a physician or urgent care facility.
- Maintained confidentiality in matters related to the employee and client.
- Documented services discussed and provided details in electronic medical records and provided reports to clients according to protocol.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
Registered Nurse - Pre-Op/PACU
Physician's Surgery Center of Longview Regional
Longview, TX
09.2020 - 01.2022
- Conducted pre-operative assessments including physical assessment, laboratory testing review and medication reconciliation as needed for each case.
- Monitored vital signs, documented changes in patient status and administered medications as prescribed by physicians.
- Provided pre-operative education and emotional support for patients and their families.
- Managed intravenous lines for use during surgery.
- Maintained accurate records of patient treatments, tests results and medication administration in the electronic health record system.
- Instructed patients about post-operative instructions such as activity restrictions or wound care instructions following discharge from the facility.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Registered Nurse - Nursery/Mother-Baby
Christus St. Michael Health System
Texarkana, TX
07.2019 - 09.2020
- Assessed newborns immediately after birth for physical condition and breathing effort.
- Provided postpartum care for new mothers, including assessments, education and counseling.
- Took vital signs of patients including temperature, pulse, respiration, blood pressure, and oxygen saturation levels.
- Documented patient progress notes according to hospital policy and procedures.
- Administered medications as ordered by physicians according to established policies and procedures.
- Collaborated with interdisciplinary healthcare team members regarding patient care plans.
- Initiated breastfeeding techniques upon request from mother and family member.
Foresnic Review Clinician
Equian
Golden, CO
03.2019 - 08.2019
- Assessed patient medical records to determine the appropriateness of requested services and procedures.
- Evaluated clinical documentation for accuracy and completeness in order to make decisions about coverage determinations.
- Determined medical necessity and cost-effectiveness of services through utilization review processes.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Telehealth Nurse Educator
The Lash Group
Frisco, TX
06.2017 - 02.2019
- Evaluated patient health concerns and provided appropriate interventions via video or telephone calls.
- Educated patients on self-care management techniques for improved health outcomes.
- Maintained accurate electronic medical records in accordance with HIPAA guidelines.
- Ensured compliance with all state laws, regulations, policies, and procedures related to telehealth nursing practices.
- Rendered telephone advice according to established guidelines and protocols.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Co-founder of the Nursing Advisory Council, which was a group of nurse educators who worked together to improve procedures and assisted the Senior Nurse Managers.
RN Case Manager
Genex Services LLC
09.2016 - 02.2017
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Facilitated referrals to community resources for additional support services.
- Maintained accurate documentation of patient progress in the electronic health record.
- Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Telephonic Nurse Case Manager
Axiom Medical Consulting, LLC
The Woodlands, TX
01.2012 - 09.2016
- Responded promptly and professionally to incoming calls from employers seeking medical advice or assistance for their injured employees.
- Rendered telephone advice according to established guidelines and protocols.
- Conducted follow-up calls with injured employees for evaluation of treatment plans.
- Utilized evidence-based practice guidelines when providing care recommendations over the phone.
- Determined whether a caller's complaint is an emergency situation requiring immediate referral to a physician or urgent care facility.
- Maintained confidentiality in matters related to the employee and client.
- Documented services discussed and provided details in electronic medical records, and provided reports to clients according to protocol.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
Registered Nurse/Charge - Emergency Department
East Texas Medical Center
Henderson, TX
11.2009 - 01.2012
- Administered medications and treatments as prescribed by physicians.
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Managed intravenous lines, wound dressings, catheters, and other medical devices.
- Educated families about their loved ones' conditions and provided emotional support.
- Ensured compliance with all hospital policies, procedures, standards, and regulations.
- Maintained accurate records of patient care services rendered utilizing the electronic medical record system.
- Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.
- Provided education to patients regarding disease prevention and home care instructions.
- Assisted in training new staff members on proper nursing protocols for emergency room operations.
- Assisted in the preparation of trauma victims for transfer or discharge from the hospital.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Registered Nurse/Preceptor - Emergency Department
East Texas Medical Center
Tyler, TX
05.2008 - 01.2012
- Triaged and treated high-volume caseload in busy emergency room setting.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Responded quickly to codes and coordinated efficient and skilled care.
- Treated patients by administering various types of medications and therapies.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
Licensed Vocational Nurse
Henderson Memorial Hospital
Henderson, TX
07.2006 - 03.2008
- Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
- Assisted with the administration of injections and IV fluids to patients.
- Instructed patients on proper self-care techniques after discharge from hospital or clinic.
- Prepared patient rooms for examination, including stocking supplies and ensuring cleanliness.
- Observed changes in patient conditions and reported any unusual findings to supervising physician or registered nurse.
- Administered prescribed medications under the direction of a physician or RN.
- Provided emotional support to family members during difficult times.
Licensed Vocational Nurse - Mother/Baby
Trinity Mother Frances Hospital
Tyler, TX
06.2005 - 07.2008
- Provided guidance to new mothers on breastfeeding techniques, nutrition, and infant care.
- Assessed the physical condition of postpartum patients and monitored vital signs.
- Educated patients about newborn safety practices, such as car seat installation and safe sleep habits.
- Monitored patient progress and reported any changes or concerns to physicians.
- Administered medications as prescribed by doctors.
- Coordinated with other healthcare providers to ensure optimal patient care.
- Responded quickly to medical emergencies related to childbirth complications.
- Maintained accurate records of patient assessments, treatments, medications, progress notes.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Education
Associate of Applied Science - Nursing
Kilgore College
Kilgore, TX05-2008
Certificate of Nursing - Licensed Vocational Nursing
Frank Phillips College
Borger, TX05-2005
Skills
- Case Management
- Electronic Health Records Management
- EMR Systems
- Charge Nurse
Certification
- Texas - Registered Nurse
- California - Registered Nurse
- Connecticut - Registered Nurse
References
Summer Player, RN, BSN
Clinical Director XstremeMD
(214) 448-5761
Amy Schmitt, RN
Former Supervisor Axiom Medical Consulting, Nurse Case Manager Genex Services, LLC
(903) 466-2345
Linda Northcutt, MSN, RN
Senior Nurse Manager (Retired) AmerisourceBergen - Lash Group
(469) 744-2875
Timeline
Telephonic RN Case Manager
XstremeMD
01.2022 - 09.2024
Registered Nurse - Pre-Op/PACU
Physician's Surgery Center of Longview Regional
09.2020 - 01.2022
Registered Nurse - Nursery/Mother-Baby
Christus St. Michael Health System
07.2019 - 09.2020
Foresnic Review Clinician
Equian
03.2019 - 08.2019
Telehealth Nurse Educator
The Lash Group
06.2017 - 02.2019
RN Case Manager
Genex Services LLC
09.2016 - 02.2017
Telephonic Nurse Case Manager
Axiom Medical Consulting, LLC
01.2012 - 09.2016
Registered Nurse/Charge - Emergency Department
East Texas Medical Center
11.2009 - 01.2012
Registered Nurse/Preceptor - Emergency Department
East Texas Medical Center
05.2008 - 01.2012
Licensed Vocational Nurse
Henderson Memorial Hospital
07.2006 - 03.2008
Licensed Vocational Nurse - Mother/Baby
Trinity Mother Frances Hospital
06.2005 - 07.2008
Associate of Applied Science - Nursing
Kilgore College
Certificate of Nursing - Licensed Vocational Nursing
Frank Phillips College
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