Dana Autrey
Diana,TX
Summary
Detail-oriented account manager with expertise in insurance compliance and risk assessment. Proven ability to maintain policy accuracy and foster strong client relationships to enhance service quality. Results-driven account manager with a strong foundation in policy processing and customer relationship management. Demonstrated success in coordinating effective communication between clients and insurance carriers, ensuring compliance and enhancing client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Hub International
El Paso, Texas
04.2025 - 10.2025
- Managed client accounts and maintained policy details for commercial lines.
- Processed policy renewals and ensured compliance with company standards.
- Developed strong relationships with clients to enhance service quality.
- Utilized agency management software to track account information efficiently.
- Coordinated communication between clients and insurance carriers effectively.
- Responded promptly to inquiries from internal staff and external customers.
Server/Beverage Server
Mountain Brook Golf Club
Gold Canyon, Arizona
10.2024 - 04.2025
- Served food and beverages to guests in a timely manner.
- Maintained cleanliness of dining areas and service stations.
- Supported team members during busy service periods effectively.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Sales Agent
Alderette Farmers Agency
El Paso, Texas
07.2023 - 09.2024
- Assisted clients in selecting appropriate insurance policies to meet their needs.
- Developed and maintained strong relationships with clients for improved satisfaction.
- Conducted thorough policy reviews to ensure compliance with industry standards.
- Educated clients about coverage options and benefits of various insurance plans.
- Provided timely follow-up on quotes and policy inquiries for enhanced service delivery.
Benefits Specialist
Allstate Benefits
El Paso, Texas
02.2016 - 07.2024
- Administered employee benefits programs, ensuring compliance with company policies.
- Facilitated employee enrollment in health, dental, and disability plans.
- Provided guidance on benefits options to employees and management teams.
- Reviewed and processed benefit claims for accuracy and completeness.
- Trained new staff on benefits administration procedures and systems.
Education
Some College (No Degree) - General Studies
El Paso Community College
El Paso, TXInternational Aviation And Travel Academy
Arlington, TXSkills
- Account management
- Insurance compliance
- Risk assessment
- Policy processing
- Agency software
- Customer relationship management
Certification
TEXAS Life & Health/P&C NP# 18697179 TX#2274311
Timeline
Commercial Lines Account Manager
Hub International
04.2025 - 10.2025
Server/Beverage Server
Mountain Brook Golf Club
10.2024 - 04.2025
Sales Agent
Alderette Farmers Agency
07.2023 - 09.2024
Benefits Specialist
Allstate Benefits
02.2016 - 07.2024
Some College (No Degree) - General Studies
El Paso Community College
International Aviation And Travel Academy