Dana Barnette
Gordo,AL
Summary
Amicable Phone Operator with commitment to excellence and more than 5 years years of experience.
Effective individual with pleasant voice promoting extensive knowledge of phone operations and working an front desk in high pace environment
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phone Operator
Cardiology Consultants
09.2015 - 08.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of fifty calls per day and directed to appropriate departments and personnel
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Used company's paging system to immediately contact specific personnel.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone.
Receptionist
Medcenter North
01.2015 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Tuscaloosa County High School
Northport, AL05.2010
Shelton State Community College
Tuscaloosa, ALSkills
- Social Perceptiveness
- Special Requests
- Operate Switchboards
- Complex Problem-Solving
- Client Satisfaction
Certification
Para Proffessional
Timeline
Phone Operator
Cardiology Consultants
09.2015 - 08.2022
Receptionist
Medcenter North
01.2015 - 08.2015
High School Diploma -
Tuscaloosa County High School
Shelton State Community College
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