Jason Long
Glendora,CA
Summary
Dynamic Phone Operator with proven expertise at TVON, excelling in call handling and customer satisfaction. Demonstrated empathy and patience while resolving inquiries and complaints, enhancing service quality. Proficient in CRM software, effectively managing multi-line systems to streamline communication and ensure a positive customer experience.
Developed strong communication and problem-solving skills in fast-paced environment, effectively handling customer inquiries and resolving issues. Demonstrated ability to manage high call volumes while maintaining quality service. Seeking to transition these skills into new field, contributing to different professional setting.
Offering excellent communication skills and positive attitude, ready to learn and grow in professional environment. Brings ability to handle multiple tasks efficiently while maintaining attention to detail. Ready to use and develop strong phone communication and customer service skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Phone Operator
TVON
Baldwin Park, CA
02.2023 - Current
- Managed incoming calls, ensuring prompt and courteous service to all customers.
- Utilized call routing systems to efficiently direct inquiries to appropriate departments.
- Documented customer interactions accurately in CRM software for future reference.
- Resolved customer complaints by providing effective solutions and follow-up communication.
- Collaborated with teams to streamline communication processes and enhance service quality.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
Education
High School Diploma -
Citrus College
Glendora, CA05-2022
Skills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Social perceptiveness
- Call handling
- Call follow-up
- Call transferring
- Excellent phone demeanor
- Clear communication
- Proficient in [software]
- Computer skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Phone Operator
TVON
02.2023 - Current
High School Diploma -
Citrus College