Dana Baughn
Dresden,TN
Summary
Dynamic Service Support Representative with FedEx Freight, adept at enhancing customer satisfaction through effective communication and problem-solving. Proven ability in complaint handling and data entry, while demonstrating strong teamwork and a commitment to excellence. Recognized for efficiently resolving service issues and adapting to fast-paced environments.
Overview
26
26
years of professional experience
Work History
Service Support Representative
FedEx Freight
Dresden, TN
09.1999 - Current
- Assisted customers by providing timely and accurate information on products and services.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Utilized company systems to track customer interactions and feedback efficiently.
- Adapted quickly to changes in policies or procedures, ensuring compliance at all times.
- Provided support during peak periods, contributing to smooth operational workflows and efficiency.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Conducted thorough research to provide accurate information to customers, enhancing their overall experience with the company.
Billing and OSD
FedEx Freight
Dresden, TN
09.1999 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Jackson Central Merry High School
Jackson, TnSkills
Call center experience
Data entry proficiency
Complaint handling
Sales support
Strong work ethic
Customer service
Attention to detail
Multitasking and organization
Listening skills
Excellent communication
Computer skills
Handling customer complaints
Team collaboration
Data entry
Call center operations
Timeline
Service Support Representative
FedEx Freight
09.1999 - Current
Billing and OSD
FedEx Freight
09.1999 - Current
High School Diploma -
Jackson Central Merry High School