Tonya Davis
Arvada,CO
Summary
Professional with reputation for high standards and achieving results in customer service environments. Adept at resolving issues swiftly and maintaining high level of client satisfaction. Known for reliability, adaptability, and strong teamwork skills, excelling in dynamic and fast-paced settings.
Overview
28
28
years of professional experience
Work History
Service Support Representative
Alside Supply Center
07.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Conducted thorough research to provide accurate information to customers, enhancing their overall experience with the company.
- Maintained detailed records of all customer interactions, facilitating effective follow-up communication when necessary to ensure complete issue resolution.
- Escalated complex or unresolved customer issues to appropriate management or technical teams for further investigation and resolution.
- I work with the Sales team to identify potential leads among existing clients who may benefit from additional products or services offered by the company.
- Participated in several training programs designed to expand knowledge of industry trends and new products.
- Managed high-volume inbound calls, maintaining professional demeanor while effectively addressing customer concerns.
- Identified opportunities for upselling additional products or services, resulting in increased revenue generation.
- Handled challenging situations involving dissatisfied or irate customers calmly and professionally, ultimately turning negative experiences into positive outcomes whenever possible.
- Developed strong relationships with customers, fostering trust and loyalty through exceptional service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Operations Administrator
Great Day Improvements: A Family of Brands
09.2023 - 06.2024
- As the Operations Administrator I was responsible for ensuring that all administrative, scheduling, and clerical functions were performed. I was responsible for scheduling and coordinating leads, installations, customer services, management reports, pulling individual municipalities contractor registrations, payroll, I also assisted in getting the subcontractors out every morning. I executed the “JUMP” program to ensure customer communication is maintained throughout the project. I was the main point of contact for the customer in handling a question or problem. I kept the customer updated with timely and frequent information about progress on the project. I facilitated customer resolutions by bringing together the appropriate GDI personnel. I was responsible for maintaining the Production Log. I reviewed new contracts for accuracy and completeness. I handled all ATCs and cancellations. I also reviewed and performed all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc. I handled all subcontractor personnel and payroll information, in addition I always went above and beyond in any task that was put in front of me.
Office Manager
Starr Maintenance
07.2018 - 08.2023
- Invoicing, estimating jobs, AP, AR, Scheduling and customer service.
Server/Bartender
Jambalayas
10.2011 - 01.2018
- Customer Service, I was the only server/bartender on most of my shifts and handled a 75 capacity establishment alone, I also was the line cook while the cook was on break as well as my own responsibilities.
Server/Bartender
Country Kitchen
09.2000 - 03.2011
- I was a shift manager for country kitchen, we did large banquets and weddings of 400 plus on a regular basis in which I assisted in preparing large menus for these events and assisted in preparation of the food, I was also a server/bartender and we were responsible for handling all our own cash, I also monthly assisted in inventory.
Night Auditor
RAMADA INN by Wyndham
04.1999 - 04.2000
- I performed end of day accounting tasks which included both the hotel and restaurant and overnight front desk duties such as check ins and check outs.
Office Manager
Nature's Harvest
04.1997 - 12.1999
- General office duties, including payroll, AP, AR, inventory and scheduling deliveries.
Education
High school diploma -
Weld Central Senior High School
Keenesburg, CO05.1995
Skills
- Client support
- Collaborative teamwork
- Effective time management
- Strong organizational abilities
- Proficient in QuickBooks
- Quickly learns and applies new concepts
- Customer service in bartending
- Hospitality experience
- Managing event logistics
- Invoice processing
- Accounts receivable management
- Inventory management
- Call center experience
- Data entry proficiency
- Complaint handling
- Sales support
- Strong work ethic
- Attention to detail
Timeline
Service Support Representative
Alside Supply Center
07.2024 - Current
Operations Administrator
Great Day Improvements: A Family of Brands
09.2023 - 06.2024
Office Manager
Starr Maintenance
07.2018 - 08.2023
Server/Bartender
Jambalayas
10.2011 - 01.2018
Server/Bartender
Country Kitchen
09.2000 - 03.2011
Night Auditor
RAMADA INN by Wyndham
04.1999 - 04.2000
Office Manager
Nature's Harvest
04.1997 - 12.1999
High school diploma -
Weld Central Senior High School
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