Dana Belmont
Fultondale,USA
Summary
Over 18 years of experience delivering high-level administrative and clerical support in clinical environments. Expertise in organizing filing systems, managing multi-line phone systems, and scheduling appointments to enhance office efficiency. Proven ability to implement processes that reduce costs while improving patient and family experiences. Strong problem-solving and active listening skills, effectively resolving challenging customer interactions with professionalism.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinical Executive Assistant
Cooper Green Mercy Health Services Authority
Birmingham, AL
10.2023 - Current
- Collaborated with C-Level executives, including medical director and senior director of ambulatory services.
- Executed high-level clerical tasks, managing information technology and scheduling meetings.
- Facilitated daily management activities for operational efficiency.
- Collaborated with departments to ensure effective information flow across the organization.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Planned and coordinated meetings, travel arrangements, and conferences independently.
Administrative Assistant
University of Alabama at Birmingham Neurosurgery Department
Birmingham, AL
10.2020 - 10.2023
- Performs diverse administrative and some advanced secretarial duties often of a confidential and/or complex nature.
- Assist in the management of the department Faculty’s obligations as well as day-to-day management activities for four neurosurgeons.
- Schedules appointments and maintains calendar for faculty members.
- Arranges all travel preparations for assigned faculty and department staff as needed, scheduling airline reservations and hotel accommodations through the online system.
- Maintains the most current information for assigned faculty pertaining to curriculum vitae, periodical publications, and biographical sketches utilizing common department share drive.
- Coordinates the application and paperwork for the re credentialing process.
Clinic Coordinator of Neurosurgery
University of Alabama at Birmingham Neurosurgery Department
Birmingham, AL
04.2016 - 10.2020
- Oversaw administrative staff and daily operations, ensuring compliance with regulatory standards.
- Coordinated appointment scheduling, answered phones, prepared forms, and managed correspondence.
- Served as patient advocate, addressing inquiries and resolving concerns effectively.
- Maintained accurate patient records and streamlined front office operations.
- Organized workflow within executive offices to alleviate workload efficiently.
- Participated in performance improvement initiatives to support departmental objectives.
Scheduling Coordinator/Access Center Representative
University of Alabama at Birmingham Department of Medicine
Birmingham, AL
11.2014 - 04.2016
- Planned and coordinated 11 division service area schedules and activities.
- Served as patient liaison for scheduling services, ensuring seamless access to care.
- Provided appointment-based healthcare services at designated facility, enhancing consumer access.
- Delivered clerical and project management support to healthcare team while maintaining high customer service standards.
- Responded promptly to requests from staff, patients, and physicians, managed appointment rescheduling and cancellations.
- Assisted in resolving EHR work queues related to scheduling and generated departmental reports.
Advanced Medical Support Assistant
Irwin Army Community Hospital
Fort Riley, KS
01.2009 - 09.2014
- Enhanced patient care and treatment processes by facilitating administrative operations for ED staff.
- Executed computerized data entry for patient eligibility, admissions, and discharges across outpatient and inpatient units.
- Managed effective communications by addressing patient inquiries and scheduling appointments.
- Designed and implemented administrative programs that eliminated redundancy and streamlined daily operations.
- Coordinated patient admissions from Emergency Department to improve hospital workflow.
Emergency Room Unit Coordinator
Phelps Regional County Medical Center
Rolla, MO
11.2006 - 01.2010
- Entered accurate demographic and insurance details in EHR for all patient entry points.
- Coordinated patient admissions and discharges for emergency room operations.
- Acted as a liaison between the Emergency Room unit staff members and other healthcare professionals throughout the facility.
- Performed administrative duties such as scheduling appointments, answering phones, and filing documents.
- Labeled charts accurately with patient's name, physician's name, and room number.
Unit Supply Specialist (92Y)
United States Army
Fort Knox, Kentucky
07.1996 - 12.2004
- Managed supply operations for military units across diverse environments.
- Coordinated logistics for equipment and material distribution to troops.
- Facilitated communication between units regarding supply needs and availability.
- Developed reports on supply status and readiness for command review.
- Supervised storage and handling of sensitive military supplies.
Education
Associate of Science - Health Science, Medical Administrative Assistant
EVEREST COLLEGE
Colorado Springs, CO08-2006
Skills
- Executive support/Office administration
- Verbal and written communication
- Project management
- Virtual meeting platforms
- Time management
- Customer relationship management
- Calendar management
- Travel coordination
- Corporate event planning
Certification
P.A.C.E Professional Administrative of Excellence Certification, American Society of Administrative Professional Conference, Seattle, WA, 01/2025
Timeline
Clinical Executive Assistant
Cooper Green Mercy Health Services Authority
10.2023 - Current
Administrative Assistant
University of Alabama at Birmingham Neurosurgery Department
10.2020 - 10.2023
Clinic Coordinator of Neurosurgery
University of Alabama at Birmingham Neurosurgery Department
04.2016 - 10.2020
Scheduling Coordinator/Access Center Representative
University of Alabama at Birmingham Department of Medicine
11.2014 - 04.2016
Advanced Medical Support Assistant
Irwin Army Community Hospital
01.2009 - 09.2014
Emergency Room Unit Coordinator
Phelps Regional County Medical Center
11.2006 - 01.2010
Unit Supply Specialist (92Y)
United States Army
07.1996 - 12.2004
Associate of Science - Health Science, Medical Administrative Assistant
EVEREST COLLEGE