Dana Berktold
Oshkosh,WI
Summary
Hi, my name is Dana! I am a dedicated professional with strengths in customer service, time management and adapting quickly to new needs. I can troubleshoot any problems and building successful solutions. Some other things about me is that I have excellent communication skills, can take on any tasks with efficiency and strive for cultivating positive relationships. I have history as a correctional officer and have gained the skills of managing offender populations with respect, integrity and a positive attitude. I recently became the backup Inmate Classification Associate; I work on looking at inmates past behaviors while in custody, criminal history and other background information needed to establish where they should be housed. I am looking to expand my knowledge and continue making a difference in the community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Booking Security Associate
Winnebago County Sheriff's Department
08.2024 - Current
- I work the Property Records window at the jail. I deal with the public on a daily basis, answering questions regarding inmates status at the facility.
- Demonstrates excellent customer service, addressing any concerns or questions promptly.
- I have developed good organizational skills to manage workload.
- Participated in seminars and additional training to expand knowledge and skills. Attended this years CIB Conference in Green Bay.
- Support operations with consistent updates of files and records.
- This summer, I was trained to be a backup for Inmate Classification. The department currently only has one individual who completes all the classification of inmates, when she is off I fill in for her. Completing all reviews, move lists, and backgrounds for classifying new inmates who haven't been to the facility before.
Correctional Officer
Winnebago County Sheriff's Department
01.2023 - 08.2024
- Obtained information to accurately complete inmate documentation throughout booking process such as criminal history, medical needs and any personal circumstances.
- Kept records and drafted reports detailing offender movements or rule violations.
- Provided rehabilitative influence with inmates through leadership and attentive interaction.
- Conducted headcounts of inmates to maintain facility security and order.
- Responded to emergency situations quickly and efficiently to ensure safety for staff and inmates.
- Provided guidance and support for inmates participating in rehabilitation programs aimed at reducing recidivism rates.
Booking Security Associate
Winnebago County Sheriff's Department
05.2022 - 01.2023
- Maintained the safety and security of the jail through effective screening, credentialing, and key control. Operated all the facilities doors, sallyport and duress alarms.
- Knowledge on emergency and evacuation procedures. Along with monitoring all radio communications
- Assisted with inmate booking and releases to include all document preparation, warrant checks and all associated paperwork for filing.
- Monitored all cameras and security devices throughout the jail ensuring that all electronic panels, surveillance equipment, locking devices and alarms were in proper condition.
- Maintained detailed logs of incidents, observations, and activities during shifts.
- Maintained confidentiality of sensitive information encountered while performing duties.
Restaurant Hostess
The Roxy Supper Club
01.2016 - 05.2022
- Anticipated guest needs for personalized and seamless service.
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Operated cash register for take-out orders or gift card purchases when needed.
- Answered phone calls and provided information for customers.
- Trained new hostesses on restaurant procedures and policies.
- Responded to requests and complaints.
Education
Corrections Officer Academy - 200 HR Program -
Fox Valley Technical College
Appleton, WI10.2023
Bachelor of Science - Criminal Justice
University of Wisconsin - Oshkosh
Oshkosh, WI05.2020
Certificate - Evidence Technician
Fox Valley Technical College
Appleton, WI12.2025
Skills
- Effective Communication
- Organizational Skills
- Conflict Resolution
- Quick Decision Making
- Maintain records
- Discipline and Control
- Time Management
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Mental Health Awareness
- Team Player
Certification
- CPR Certified
- OC Certified (Full exposure with short scenario)
- Completion of Texas A&M Engineering Extension Service - Objective Classification
Timeline
Booking Security Associate
Winnebago County Sheriff's Department
08.2024 - Current
Correctional Officer
Winnebago County Sheriff's Department
01.2023 - 08.2024
Booking Security Associate
Winnebago County Sheriff's Department
05.2022 - 01.2023
Restaurant Hostess
The Roxy Supper Club
01.2016 - 05.2022
Bachelor of Science - Criminal Justice
University of Wisconsin - Oshkosh
Corrections Officer Academy - 200 HR Program -
Fox Valley Technical College
Certificate - Evidence Technician
Fox Valley Technical College