Dana Berktold
Oshkosh,WI
Summary
Hi, my name is Dana! I am a dedicated professional with strengths in customer service, time management and adapting quickly to new needs. I can troubleshoot any problems and building successful solutions. Some other things about me is that I have excellent communication skills, can take on any tasks with efficiency and strive for cultivating positive relationships. I have history as a correctional officer and have gained the skills of managing offender populations with respect, integrity and a positive attitude. I recently became the backup Inmate Classification Associate; I work on looking at inmates past behaviors while in custody, criminal history and other background information needed to establish where they should be housed. I am looking to expand my knowledge and continue making a difference in the community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Booking Security Associate
Winnebago County Sheriff's Department
Oshkosh, WI
08.2024 - Current
- I work the Property Records window at the jail. I deal with the public on a daily basis, answering questions regarding inmates status at the facility.
- Demonstrates excellent customer service, addressing any concerns or questions promptly.
- I have developed good organizational skills to manage workload.
- Participated in seminars and additional training to expand knowledge and skills. Attended this years CIB Conference in Green Bay.
- Support operations with consistent updates of files and records.
- This summer, I was trained to be a backup for Inmate Classification. The department currently only has one individual who completes all the classification of inmates, when she is off I fill in for her. Completing all reviews, move lists, and backgrounds for classifying new inmates who haven't been to the facility before.
Correctional Officer
Winnebago County Sheriff's Department
Oshkosh, WI
01.2023 - 08.2024
- Obtained information to accurately complete inmate documentation throughout booking process such as criminal history, medical needs and any personal circumstances.
- Kept records and drafted reports detailing offender movements or rule violations.
- Provided rehabilitative influence with inmates through leadership and attentive interaction.
- Conducted headcounts of inmates to maintain facility security and order.
- Responded to emergency situations quickly and efficiently to ensure safety for staff and inmates.
- Provided guidance and support for inmates participating in rehabilitation programs aimed at reducing recidivism rates.
Booking Security Associate
Winnebago County Sheriff's Department
Oshkosh, WI
05.2022 - 01.2023
- Maintained the safety and security of the jail through effective screening, credentialing, and key control. Operated all the facilities doors, sallyport and duress alarms.
- Knowledge on emergency and evacuation procedures. Along with monitoring all radio communications
- Assisted with inmate booking and releases to include all document preparation, warrant checks and all associated paperwork for filing.
- Monitored all cameras and security devices throughout the jail ensuring that all electronic panels, surveillance equipment, locking devices and alarms were in proper condition.
- Maintained detailed logs of incidents, observations, and activities during shifts.
- Maintained confidentiality of sensitive information encountered while performing duties.
Restaurant Hostess
The Roxy Supper Club
Oshkosh, WI
01.2016 - 05.2022
- Anticipated guest needs for personalized and seamless service.
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Operated cash register for take-out orders or gift card purchases when needed.
- Answered phone calls and provided information for customers.
- Trained new hostesses on restaurant procedures and policies.
- Responded to requests and complaints.
Education
Corrections Officer Academy - 200 HR Program -
Fox Valley Technical College
Appleton, WI10.2023
Bachelor of Science - Criminal Justice
University of Wisconsin - Oshkosh
Oshkosh, WI05.2020
Certificate - Evidence Technician
Fox Valley Technical College
Appleton, WI12.2025
Skills
- Effective Communication
- Organizational Skills
- Conflict Resolution
- Quick Decision Making
- Maintain records
- Discipline and Control
- Time Management
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Mental Health Awareness
- Team Player
Certification
- CPR Certified
- OC Certified (Full exposure with short scenario)
- Completion of Texas A&M Engineering Extension Service - Objective Classification
Timeline
Booking Security Associate
Winnebago County Sheriff's Department
08.2024 - Current
Correctional Officer
Winnebago County Sheriff's Department
01.2023 - 08.2024
Booking Security Associate
Winnebago County Sheriff's Department
05.2022 - 01.2023
Restaurant Hostess
The Roxy Supper Club
01.2016 - 05.2022
Bachelor of Science - Criminal Justice
University of Wisconsin - Oshkosh
Corrections Officer Academy - 200 HR Program -
Fox Valley Technical College
Certificate - Evidence Technician
Fox Valley Technical College