Dana Breyfogle
Crystal,MN
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within Group Disability.
Overview
23
23
years of professional experience
Work History
Customer Contact Consultant
The Hartford
Bloomington, MN
06.2004 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
Supervisor in Guest Services
Minnesota Twins Baseball Club
Minneapolis, MN
03.2001 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Bachelor of Science - Elementary Education
Minnesota State University - Mankato
Mankato, MN12-1998
Skills
- Performance Tracking
- Best Practices Implementation
- Problem-Solving
- User Support
- Attention to Detail
- Client Relationships
Timeline
Customer Contact Consultant
The Hartford
06.2004 - Current
Supervisor in Guest Services
Minnesota Twins Baseball Club
03.2001 - Current
Bachelor of Science - Elementary Education
Minnesota State University - Mankato
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