Kirtland Speet
Katy,TX
Summary
Dependable solutions expert with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Premiere Consultant / VIP Program /Customer Retention Specialist
AT&T
, TX
08.2018 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
Technician Team Leader
Xfinity Comcast
Katy, TX
06.2015 - 07.2018
- Provided technical support to team members on a daily basis.
- Developed and enforced policies and procedures for the team.
- Organized meetings with team members to ensure goals were met.
- Performed troubleshooting of equipment issues, identified root causes and implemented solutions.
- Assisted in training new technicians and provided guidance when needed.
- Monitored performance of technicians, providing feedback as necessary.
- Resolved escalated customer service issues quickly and efficiently.
Education
High School Diploma -
Katy High School
Katy, TX01-2010
Skills
- Client Requirements Assessment
- Quality Assurance
- Performance Tracking
- Organizational Development
Accomplishments
- 2021 - 2022 Top achiever "Apex" award at AT&T/Directv
Timeline
Premiere Consultant / VIP Program /Customer Retention Specialist
AT&T
08.2018 - Current
Technician Team Leader
Xfinity Comcast
06.2015 - 07.2018
High School Diploma -
Katy High School
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